Office Administrator

**Summary of Duties**:
The Finance & Accounts department is based at Head Office in Liverpool and provides efficient and cost-effective support across the company. The role reports directly to the Office Manager who is accountable to the Financial

Controller.

Roles are varied and whilst the post holder will have designated core responsibilities office staff need to be skilled in a number of disciplines with the flexibility to assist colleagues and cope with a wide range of matters. This involves working collaboratively with a number of stakeholders and may involve working beyond normal contracted hours to ensure relevant targets are met and the needs of the role and the business are fulfilled.

**Key Responsibilities**:

- Day-to-day processing of supplier invoices, from receipt, through to input, purchase order matching, and final payment, with close attention to detail and the highest standards of accuracy at all times.
- Reconciling supplier statements, following up on differences and omissions.
- Dealing with and resolving invoice/payment queries and supplier complaints, highlighting any anomalies or concerns to the Office Manager.
- Involvement in all aspects of payments, including the handling supplier requests, checking that invoices are eligible/due, ensuring the accuracy of bank details and payment amounts, and managing the relevant paperwork.
- Raising sales invoices as required, either on instruction or as part of accepted routines.
- Organising and sorting invoice documentation ahead of, and after, payment runs.
- Assist the wider Finance team as necessary, providing documents, information and reports on a routine or ad-hoc basis.
- Assist with management of client database as and when required.
- Holiday/sickness cover for Document Controller role including scanning, archiving, filing, sorting & distributing post, and ad-hoc errands (e.g. post office, bank etc.) that may be required.
- Building relationships with internal and external clients and customers; being courteous to all stakeholders and service users and responding promptly to enquiries.

**General Responsibilities - applicable to all disciplines**
- Meeting appropriate targets and deadlines as defined by the Office Manager or Financial Controller, producing reports as and when required.
- Carrying out duties for businesses and stakeholders associated with the S. Norton group of companies as directed by the Office Manager or Financial Controller.
- To carry out any additional duties that may be reasonably requested from time to time.
- To comply with Company policies and procedures as defined in the Employee Manual and the post holder’s terms

& particulars of employment.

**Key Competencies**:

- Excellent organisational and time management skills.
- The capacity to prioritise tasks and work under pressure.
- Good problem-solving skills and attention to detail.
- The ability to develop good working relationships with colleagues, suppliers, customers, and other business contacts.
- Professional approach to work.
- The ability to work flexibly, adapt to changing demands and workloads.
- Clear effective communicator; in person, in writing and on the telephone.

**Essential skills**:

- GCSE in English & Maths (preferably grades A to C) with good literacy and numeracy.
- Good IT skills with the ability to use a range of packages.
- Self-motivated with a can-do attitude.
- A commitment to upskill as required to meet the changing needs of the business.

**Desirable Skills**
- Full, clean driving licence.

Reference ID: ADMIN/12/23

**Salary**: £18,000.00-£24,000.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- office administration: 1 year (required)
- accounts: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Bootle (required)

Work Location: In person

Reference ID: ADMIN/02/24