Customer Service Representative

2 weeks ago


Fenton, United Kingdom Polly Group Full time

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and advancement.

**Responsibilities**:

- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Enter customer data and update account information in our database
- Utilise upselling techniques to promote additional products or services
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Collaborate with other team members to ensure customer satisfaction

Qualifications:

- Excellent phone etiquette and strong communication skills
- Proficient in data entry and able to navigate computer systems efficiently
- Ability to analyse customer needs and provide appropriate recommendations
- Previous customer service experience is preferred but not required

If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you.

**Job Types**: Full-time, Part-time

Pay: From £11.44 per hour

Expected hours: No less than 25 per week

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: KH/CS/FE



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