Customer Service Representative

5 days ago


Fenton, United Kingdom Polly Group Full time

Customer Service Representative

**Responsibilities**:

- Provide accurate information about products, services, and company policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues with empathy and patience
- Maintain customer records and update account information as needed
- Collaborate with other departments to ensure customer satisfaction
- Follow up with customers to ensure their needs are met and provide additional support if necessary

**Requirements**:

- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritise tasks effectively
- Ability to work in a fast-paced environment and adapt to changes quickly
- Positive attitude and willingness to learn.

If you are a motivated individual who enjoys helping others and providing exceptional customer service, we would love to hear from you.

**Salary**: £10.90 per hour

Ability to commute/relocate:

- Fenton, Staffordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: KH/CS/FE



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