Admin Team Lead

The post holder will oversee a team of administrators. They will support the Business Support Manager in delivering an efficient administrative service, ensuring that the administration team’s workstream is planned and managed effectively, accurately and in a timely manner within CHC and the wider team.

Contribute to performance improvement, taking a lead for identified areas where agreed; and overall day-to-day supervision of the CHC placement team performance.

Support delivery of standard operating procedures within the the CHC placement team, highlighting instances where these need to be reviewed or amended for continuous improvement.

Support the CHC placement team to ensure that the portfolio of tasks/projects is planned, managed, and delivered effectively and timely.

Contribute to short, medium, and long term business plans, achieving quality outcomes.

Work proactively with the CHC placement team, Business Support Manager and other stake holders to ensure delivery and compliance with key performance indicators and other performance metrics.

The post holder will always adhere to the service guidance, and work within established policies, procedures, protocols, and systems ensuring quality standards and performance as directed by the Business Team Lead/Business Support Manager.

Leading the CHC placement team in the robust and accurate management and maintenance of patient filing systems

Ensure the CHC placement team complete all aspects of their required roles and duties within the department, ensuring policy and guidance is followed appropriately

NHS Coventry and Warwickshire ICB is responsible for planning, organising and buying NHS-funded healthcare for people in the Coventry and Warwickshire areas. Our organisation is committed to improving the lives of the wider population by investing in our workforces, collaborative
working and aligned processes.

**Benefits include**:

- Access to Occupational Health Services
- Childcare Vouchers Scheme (existing members only)
- Generous Holiday Entitlement which increases with Service
- Defined Benefit Pension scheme
- Employee Assistance Programme (Offers Counselling, Financial, Legal, Health and Wellbeing Services)
- Flexible Working Arrangements
- Long Service Reward Scheme
- NHS Discounts (available online and in-store)
- Occupational Maternity and Paternity Pay
- Occupational Sick Pay
- Study Leave

Contribute to performance improvement, taking a lead for identified areas where agreed; and overall day-to-day supervision of the CHC placement team performance.

Support delivery of standard operating procedures within the CHC placement team, highlighting instances where these need to be reviewed or amended for continuous improvement.

Support the CHC placement team to ensure that the portfolio of tasks/projects is planned, managed, and delivered effectively and timely.

Contribute to short, medium, and long term business plans, achieving quality outcomes.

Work proactively with the CHC placement team and Contract Manager to ensure delivery and compliance with key performance indicators and other performance metrics.

The post holder will always adhere to the service guidance, and work within established policies, procedures, protocols, and systems ensuring quality standards and performance as directed by the Business Team Lead/Business Support Manager.

Leading the CHC placement team in the robust and accurate management and maintenance of patient filing systems

Ensure the CHC placement team complete all aspects of their required roles and duties within the department, ensuring policy and guidance is followed appropriately

Ensure the CHC placement team compliance with Information Governance policy and guidance

Work with members of the CHC team to develop and implement project data collection systems that will provide accurate and timely data.

Support the implementation and evaluation of projects and provide high quality information, analysis, and feedback, often requiring high levels of concentration

Ensure that all complaints, comments, and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate and acting as first line of support to the team.

Contribute to the development of ongoing performance strategies and the further development and implementation of improvement programmes.

Contribute to the communication of information, risks, issues, and dependencies, including briefings and reports to project teams, line managers and a range of internal and external staff. Progressing workstreams as requested.

To support in the development across the organisation in the personalisation agenda and to support the pathway delivery for Personal Health Budgets within CHC.

Ensure accurate and open communication and co-ordination with a range of organisations and individuals.

To supervise the CHC placement team and ensure that all duties are carried out and recorded on