Support Services Officer

**Details**:
**Reference number**:

- 383821

**Salary**:

- £25,159
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- DVSA - Corporate Affairs

**Type of role**:

- Administration / Corporate Support
Knowledge and Information Management
Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Newcastle-upon-Tyne

About the job

**Job summary**:

- Have you got strong written and verbal communication skills?

Are you confident working with people at all levels?

Do you have good attention to detail?

If you are seeking an exciting and varied role, we would love to hear from you

**Job description**:
As a Support Services Officer you are responsible for providing advice and guidance, report analysis, developing and updating guidance, ensuring monitoring agreements are adhered to and engaging with customers, rekeying test information and subsequent follow-up work and providing post room operational duties. Whilst doing this you should endeavour to promote and support best operational practice throughout DVSA.

Responsibilities include, but are not limited to:

- Provide advice to internal and external customers.
- Draft, update and publish appropriate, accurate and timely procedures.
- Create and maintain knowledge management system information.
- Engage with customers by outbound telephone calling/in writing to provide advice and support.
- Act to prevent inaccurate driving test result data being presented for driving licence issue and system updates.
- Use iPad technology to process delegated examiner driving test and CPC4 assessor results for driving licence issue, and system updates.
- Upload ADI and standard check results on TARS system.
- Receive Royal Mail deliveries, open, sort and distribute internal mail to DVSA departments.
- Print and dispatch system generated letters.

**Person specification**:
To thrive in this role, you will enjoy a varied role where you will be able to use your strong verbal and written communication skills with the ability to tailor these and can do so in a clear, professional, and confident manner.

You enjoy building solid working relationships at all levels and this gives you the ability to achieve a common goal.

You will bring strong attention to detail and can analyse data allowing you to ensure quality control procedures and frameworks are adhered to. You have basic computer literacy skills and would be happy to expand on these skills.

**Additional Information**

This role can be based in Newcastle, your presence at this site will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our **expectation** is that you will spend a minimum **60% of your time at your base location**. Visits to other DVSA sites or work locations count towards this.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- Make roads safer.
- Improve services for our customers.
- Make road transport greener and healthier.
- Harness the potential of technology and data.
- Grow and level up the economy.

**_ To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our _**_Careers website_**_._**

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Working Together
- Managing a Quality Service
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £25,159, Driver and Vehicle Standards Agency contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- An environment with flexible working options where we encourage a great work-life balance.
- Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Latest IT and Tech devices.
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
- Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
- Wide range of discounts schemes on high street names.
- Employee assistance programme for health a