Support Services Team Leader

We have a fantastic opportunity for full time **Support Services Team Leader **role**. **Join our team based in Durham - Salvus house.

This is a permanent position.
- Hours of work - 37.5 per week
- Shift patter - Monday 6am-2pm, Tuesday 7am-3pm, Wednesday 11am-7pm, Thursday 7am-3pm and Friday 6am-2pm.
- Salary - £25344.67 - pro rata for FTC
- Driving Licence required
- No DBS required

**About the role**

As a Support Services Team Leader, you will supervise and support a team of Frontline FM colleagues within a dedicated patch of properties.

The role will involve completing rota’s, and ensuring that administrative duties are carried out. You may also be involved in the recruitment of Domestic assistants, as well as liaising with your customers, tenants, contractors. Some of your time will consist of planning and allocating work and checking that all duties have been carried out correctly and to the required standard.

You will manage your own time, splitting your time between each of the properties within your patch of colleagues and working from home. Ensuring that you are on hand and there to support our colleagues and customers where required.

This is a varied role, which requires someone with a background of supervising colleagues, ideally within a Facilities Management role.

**Key Responsibilities**
- Complete any reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits
- Undertake the rostering of staff and ensure all absences are appropriately covered
- Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals
- Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements
- Manage a delegated budget
- Undertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performance
- Liaise with your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriate
- Creating and managing purchase orders and timesheets

We also offer; 27 days holiday not including bank holidays, access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, training and development opportunities and NHS discounts.

**To be considered for this role you will have**:

- Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience
- Working knowledge of Health and Safety requirements
- Experience of managing or supervising a team
- Strong customer service skills
- Strong administrative skills
- Educated to NVQ2 level equivalent knowledge or experience

**What we can offer you**:

- 27 days annual leave + 8 days bank holiday.
- Training and development opportunities, providing opportunities for you to develop and progress through our Professional Excellence Framework.
- SMART Pension contribution into which the company will contribute up to 6%.
- NHS retail discounts and Cycle to Work Scheme.
- 15 hours (pro-rata) of paid time off to volunteer at a cause of your choice.
- We have a great Colleague Assistance Programme and offer support for all areas of life.

**An organisation with a passion**

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.