Events Coordinator

Reporting to the Community and Venues Manager, the Events Coordinator will assist with and support the delivery and operations of all events including weddings, wakes and community events and any other events produced by the Events Team as a whole across Wandsworth, ensuring that each event runs smoothly. This role will include early mornings and late nights, as well as weekend work on a rota basis. The Events Coordinator will also be responsible for ensuring that health and safety procedures are adhered to when on-site and will be tasked with managing suppliers as they rig and derig their equipment for the day. The Events Team are a very busy, creative, tight-knit group of vibrant professionals who strive to challenge and innovate wherever we can. We are a team of "yes" people who work tirelessly to deliver our events to the highest standard and pride ourselves on going the extra mile. We are a supportive team and have a flexible and collaborative approach to our work. **Responsible for**: Sales/ bookings - Providing information about the availability of venues, quotes, and carrying out site visits - Updating Priava with all enquires. - Keeping up with income targets set by the Senior Community Venues and Events Manager, and Head of Events. Events Operations - Overseeing the on the day set up and break down of weddings and functions and any other events as required by the Events Team - Onsite delivery of events to include, but not limited to customer service, organising suppliers, health and safety and guest management - Supporting the events team to deliver their events across Wandsworth. - Having a comprehensive knowledge of the venues including any restrictions, rules or limitations and are able to communicate these to clients, guests and suppliers - Liaising with suppliers including availability checks, circulating briefings and schedules and general information enquiries - Assisting the appointed site manager on events and assisting with the physical set up and dismantling of events, including liaising with contractors and suppliers and the distribution and return of events equipment/stores and vehicles as required - Keeping all storage area tidy, ensuring all equipment is returned safely and cleaned after use. - Ensuring all event paperwork per hire is complete and compliant with the requirements of the Event Policy and Hire Agreement - Dealing with relevant queries and complaints raised by clients, members of the public and suppliers or contractors. Updating the complaints and compliments log, and when necessary, escalating complaints to the Community Venues and Events Manager or Senior Community Venues and Events Manager. - Ensuring think aff, clients, public and contractors in the working environment, in accordance with Enable Leisure & Culture’s policies. - Completing bi-annual inventory checks of equipment, furniture, fixtures and fittings in all buildings Admin and Finance - Updating Priava with venue bookings and budget with all recorded income and expenditure - Creating client invoices and liaising directly with the Finance Team as required. - Along with the Community and Venues Manager, achieving targeted income through the careful selection of bookings whilst balancing the requirements of public use venues - Carrying out other duties as directed by the Community and Venues Manger, Senior Community Venues and Events Manager, and Head of Events Skills and experience - Proven experience in working on private events - Confidence to work independently and take charge of any situations that may arise - Patience and ability to negotiate professionally with suppliers - Proactive approach and pride yourself on going the extra mile to create the best customer experience as possible - Excellent written skills with a high level of confidence speaking to members of the public, other staff, clients and senior management - Ability to communicate effectively and professionally face to face with senior management, other staff, clients and members of the public - Ability to work under pressure and meet deadlines effectively - Ability to work autonomously under the direction from senior team members - Hold a full manual UK driving licence - Will be working weekends, early mornings and late nights as required on a rota basis Enable benefits - 30 days Annual Leave (Plus Bank Holidays) - Free Gym membership - Cycle to Work Scheme - Life Assurance (3x Salary on death in service) - Season Ticket Loan - Pension - Reward Hub - Eye Care Vouchers - Free Breakfast, tea, coffee, fruit and snacks - Weekly Wellbeing hour - Training and development opportunities - Quarterly all staff events