Admin and Clerical

Band 3 Admin and Clerical 22.5 hours a week based at Warwick Hospital

(Hours and days to be agreed preferentially Monday, Wednesday & Friday but these can be flexible)

An opportunity has arisen for an enthusiastic individual to join our progressive admin team in Podiatry & Surgical Appliances. This post provides administration support to the Surgical Appliances team at Warwick Hospital. This post involves making appointments for patients, stock ordering medical devices from suppliers and liaising with the Orthotists, providing general admin duties as required. It is based at Warwick Hospital with occasional work undertaken at Cape road

Clinics are based at 4clinical sites across Warwickshire,

To be responsible for providing confidential, accurate and efficient clerical and administrative support for the Podiatry & Orthotics service.

To work as part of the Podiatry & Orthotics team to provide a high quality customer service.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Responsible for organising appointments and maintaining the scheduling system for the Podiatry and Orthotics services provided by Trust across various locations.

To deliver a high quality, effective response when answering calls. Using a telephone call handling system.

Displaying effective listening, directed questioning and summarising skills. Utilising the Directory of Services efficiently to signpost calls appropriately

Manage difficult calls with tact and diplomacy. To act on own initiative in the absence of senior podiatry & Orthotics staff to resolve any queries / problems, fill vacant appointments, maximise clinic capacity and use resources variably.

To liaise with G.P. surgeries to resolve patient queries regarding appointments.

To carry out department administration tasks as required and to be solely responsible for one or more areas; to include All Podiatry and Orthotics Specialties, Solicitors requests for information, HR issues, stationery ordering and discharges. Administration tasks will include producing clinic letters, raising requests for invoices, using databases and liaising with patients, podiatry and Orthotics, consultants, G.P’s, other healthcare professionals and legal authorities to maintain an efficient and professional service.

To file and retrieve patient records within the Podiatry & Orthotics department, the on-site and off-site storage areas in order to maintain the smooth running of the department and treatment of patients.

To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, Podiatry & Orthotics staff and the ambulance service.

To open and distribute departmental post, prioritising anything that requires urgent attention and ensure relevant documentation is acted on promptly and appropriately.

To receive and sign for items delivered to the department and ensure their appropriate distribution.

To have responsibility for the day-to-day running of the reception area.

To be responsible for the facilities within the podiatry & orthotics department, reporting any defects to senior staff and the facilities maintenance department. To monitor and chase completion of booked work.

To be responsible for the well-being of patients within the reception area; alerting senior staff to any changes on patients health status and attitude.

To telephone triage calls from patients, prioritising with a level of urgency and liaise with the Podiatry Triage Team to provide the appropriate response.

To provide induction training on the day-to-day processes of the reception area to new administrative / booking staff. To provide continuous support and advice to less experienced members of the administrative team.

Maintain patient confidentiality at all times in accordance with the data protection act.

To receive & unpack deliveries from orthotic manufacturers and re
- pack deliveries & arrange for delivery to clinical locations.

To issue orthotics for collection as requested by clinical s