Cs Copywriter: Brazilian-portuguese

2 weeks ago

London, United Kingdom Bwin Full time

**About The Role**:
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

As a member of the CS Content Production team, you will be responsible for creating and editing written materials that will be used in customer-facing and agent-facing materials such as our Help and Contact Centre, help videos, help pages, chatbot, chat texts and standard texts for the Brazilian market. Our goal is to constantly strive for improvement, so you should be self-motivated, analytical and ready to deep-dive into our content to find not only quick wins, but long-lasting change.

**Key responsibilities**:

- Plan clear, complete and accurate content to be displayed to customers across our four PT-BR facing labels bwin, Betboo, Party Poker and Sporting Bet;
- Create and revise content based on product updates and feedback;
- Proactively seek information about upcoming changes and developments within the business or the marketplace;
- Collaborate with Customer Operations, Product Management, Legal, Risk and Marketing departments;
- Work independently and cooperatively on multiple projects with teams to deadlines and manage scheduling project implementation based on workload;
- Collaborate for a wide range of materials that may includes everything from help content to video graphics;
- Proof-read/re-design/paraphrase content drafted by other teams;
- Perform regular audits of Standard Texts/Help Pages/Chat responses/FAQs to ensure adherence to current practices and regulations.

**Specialist skills & experience**

**Essentail**:

- Bachelor’s degree or equivalent related work experience;
- Experience in customer service, preferably in the gaming or sports betting industry;
- Native proficiency in Brazilian-Portuguese and fluency in English;
- Excellent written communication skills, with a keen eye for detail and ability to produce grammatically correct and error-free content;
- Strong organisational and time-management skills with the ability to prioritise multiple tasks and meet deadlines;
- Ability to work effectively in a team environment and collaborate with cross-functional teams;
- Any other languages are a plus, particularly LATAM Spanish.

**Competencies/Behaviors**
- A sense of achievement and personal drive
- Work well within a team
- Proactive attitude to tasks
- Independent problem solving
- Strong communication
- Ability to relax and have fun, when necessary

**About The Company**:
**Diversity and inclusion at Entain**

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

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