Sales Co-ordinator

3 days ago

Cardiff, United Kingdom Saint Gobain Full time

**Do you enjoy working in a fast-paced environment, coordinating tasks and making sure we deliver an exceptional service to our customers.**

**As the Sales Coordinator you will be the first point of contact for our customers and will be responsible for managing the order process from initial receipt to delivery. This is a fantastic role for someone who enjoys autonomy, thrives in a fast paced environment, and it’s a stickler for detail and organisation.**

Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK

**What we’re looking for**:
We are looking for someone who is a born organiser, enjoys coordinating and managing processes to get the job done. You will interface with a small team who will rely on your organisation skills to get the orders in and processed, so the job can be cut and packed, and out for delivery in the agreed timescales.

Experience is great
- but its not everything
- if you have the right attitudes and values we can teach you the know how. What you will need is:

- Strong communication skills to harvest business relationships
- High levels of initiative to think of creative solutions
- Digital navigation to switch between systems
- High attention to detail to get it right first time
- Able to prioritise tasks and get to the most important bits first
- A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.

**What you will be doing**:
You will be managing the order process, monitoring capacity and delivery schedules alongside the Branch manager to ensure we are able to deliver to customers and provide an outstanding customer service.
- Represent the voice of the customer within the business - expressing their needs, wants and challenges to enable the business to respond in the best way possible to maximise customer satisfaction.
- Processing orders, printing work schedules and delivery notes to ensure the order is processed accurately and on time.
- Monitoring and processing customer orders to assess the capacity and impact on lead times and delivery
- Scheduling deliveries and transport planning
- Order entry, taking of payments and customer service for walk in/trade counter sales
- Proactively up selling orders to fill vehicles that are due to go out with spare capacity.
- Filing delivery notes
- Receiving external goods and booking in PO’s
- Customer invoicing
- Work with internal stakeholders to ensure any potential service failures are communicated to customers as quickly as possible.
- Own and manage customer issues and facilitate their speedy resolution - find creative solutions where needed.
- Liaise with the credit control team and customers where required to solve credit queries and chase payments.
- Show a desire to understand our product range and customer technical specifications.
- Stock Management and Ordering
- Any other ad hoc administrative tasks as required

Job Reference: GBR12219

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