Scheme Manager

19 hours ago


Wolverhampton, United Kingdom Venn Group Full time

**
Scheme Manager Immediately Required
Duration:

- 2 year fixed term contract

**Location**:

- Whitmore Reans - Wolverhampton

Hours:

- Monday - Friday 09:00am-17:00pm

Pay Rate:

- £22-23k dependant on experience

An opening has arisen for a Scheme Manager for a large Housing Association. This role is to manage the scheme and to provide support to the service users to enable them to live independently in a safe and secure environment.
- Proactively work with and influence external agencies in promoting the business of the organisation
- To undertake the production of marketing and promotional programmes for scheme services and information to customers and wider stakeholders
- To provide customer focused housing services.
- To facilitate the implementation of the customer engagement framework in conjunction with the Supported Housing Officer and housing officers under the direction of the Housing Services Manager.
- To increase the number of customers involved and satisfied with their ability to shape and influence services.
- To deputise for the Supported Housing Officer/Housing Services Manager at meetings as and when required.
- You will be responsible for: delivering performance targets; and maintain awareness of current issues in housing, health, social care services for the needs of vulnerable people in order to share specialist knowledge and assist in business planning.
- As a Scheme Manager you will from time to time be out in the organisations UCHA’s neighbourhoods, building successful diverse communities by providing housing and culturally sensitive services to our current and future customers.
- You will be responsible for delivering great customer relationships - helping our customers make the most of their tenancies.
- You will be the key contact for customers to help them resolve issues and handle queries. You will build and maintain customer relationships; from the point you welcome new customers to when they leave.
- An enhanced DBS
- Previous experience working in this position


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