Vac3405 - Dementia Adviser Supervisor (Telephone)

**VAC3405 - Dementia Adviser Supervisor (Telephone) - Warrington**:
**Location**:Warrington, Tannery Court

**Hours**:35 per week including approximately one week in eight providing evening and weekend cover as part of Supervisor team rota.

**About Alzheimer's Society**

Who we are
- Alzheimer’s Society are a vital source of support and a powerful force for change for everyone affected by dementia.

What we want
- We will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What we do
- We support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
- No matter whoever you are, whatever you’re going through, you can turn to Alzheimer’s Society/us for expert support through practical advice, emotional support, and guidance for the best next step
- We join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How we do it
- We’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia.

**About the role**

We have created two new roles, one based in Birmingham and one in Warrington, to support our team’s growth. As part of this growth we are also currently recruiting nine new advisers.

**Key responsibilities**:

- Responsible for the recruitment, development and performance management of Dementia Advisers working within the service. Use coaching and mentoring and strong people management skills to ensure a positive outcome on service quality, employee satisfaction, productivity, absence management, and employee emotional resilience.
- Engender a positive, solutions focussed working environment with a good team spirit and sense of equity.
- Manage competing demands and deadlines by adopting a flexible and proactive approach
- Enable and empower advisers to work to their potential and contribute to the supportive and collaborative culture within the hub management team.
- Support advisers across sites and maintain the rota to ensure appropriate levels of staffing are in place throughout the service hours to meet the demand and needs of people affected by dementia.
- Contribute to projects and continuing service improvement activities.

**About you**

As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a high quality service to people affected by dementia. You will have:

- An ability to use management data to ensure KPIs and standards of service are met.
- Experience of integrated telephony systems and service user databases.
- An understanding of the needs of people with dementia and their carers.
- The ability to coach, mentor and support staff, getting the best out of them.

**Person Specification**
- Be passionate about making a positive difference in the lives of those affected by dementia.
- Demonstrate optimism, be engaging, and be a pragmatic individual.
- Have excellent interpersonal skills, being approachable and friendly.
- Have excellent communication skills, both verbal and written.
- Have great organisational skills to manage your caseload of clients effectively.
- Have excellent IT skills and ability to use Microsoft packages confidently.
- Be able to work collaboratively with other team members if/when required.