Vac3437 - Dementia Adviser (Telephone)

**VAC3437 - Dementia Adviser (Telephone)**:
**Location**:Office based in Warrington

**Salary**:£22,143 per annum, rising to £23,294 after 9 months successful service

Our Dementia Advisers work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
- This_ _role does not include personal care responsibilities._

**About Alzheimer's Society**

Who we are
- Alzheimer’s Society are a vital source of support and a powerful force for change for everyone affected by dementia.

What we want
- We will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What we do
- We support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
- No matter whoever you are, whatever you’re going through, you can turn to Alzheimer’s Society/us for expert support through practical advice, emotional support, and guidance for the best next step
- We join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How we do it
- We’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia.

**About the role**

We are hoping to welcome an **approachable** and **knowledgeable** Telephone Dementia Adviser to join our specialist telephone-based information and navigation service in Warrington.

You will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

Alzheimer’s Society provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

- Community based services offering an increased level of support for more complex cases
- Self-management - our online community (Talking Point) and online service directory are always available 24/7
- Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

Key Responsibilities:

- To manage referrals, assisting people affected by dementia in assessing their information and support needs.
- To develop a proactive approach in reaching people with dementia and carers who may not otherwise access our services
- Make outbound calls are made to service users to the Dementia Connect Model and within prescribed timeframes and quality standards.
- Respond to incoming telephone calls in a timely and compassionate manner to achieve person centred outcomes for service users.

**About you**
- Able to deliver advice and guidance with a non-judgmental approach.
- Strong organisational and time management skills.
- Experience in a telephone-based service specialising in advice and support using active listening and questioning skills whilst working effectively to ensure the maximum number of people can be responded to each day.
- An understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other challenges this would be taken into consideration.
- Have the ability to adopt a Hybrid way of working
- Evening and weekend shifts (typically one in four)
- Must be able to work in either Belfast. Warrington or Birmingham telephone hubs

**Person Specification**
- Be passionate about making a positive difference in the lives of those affected by dementia.
- Demonstrate optimism, be engaging, and be a pragmatic individual.
- Have Excellent interpersonal skills, being approachable and friendly.
- Have Excellent communication skills, both verbal and written.
- Possess Excellent IT skills and an experience of working with databases.
- Be able to work collaboratively with other team members if/when required.

**Please take the time to go through the Job Application Guidance we have provided below so we are able to call you in for an interview