Customer Services Apprentice

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

What is the job role?

Our fast-paced teams deal with thousands of customers a week for all services, we have a Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries or seeking help to access services and dedicated support teams who process bookings, timesheets, and general administration work for the whole organisation.

Joining Customer Services is a good introduction to what could be a long-term career with the Council.

We have an opportunity for an apprenticeship within our meet and greet service and our Community Support Team.

**Apprenticeship summary**

You will be given on the job training to help you learn a variety of skills alongside your apprenticeship qualification.

**Typical duties in the apprenticeship will involve**:

- Answering customer enquiries
- Raising service requests for customers using a Customer Relationship Manager (CRM)
- Working in our Front Facing Customer service locations
- Offering a quality customer service experience
- Ordering goods and services / raising invoices
- Basic financial and statistical calculations

This apprenticeship role is a fixed term contract for **21 months** in line with the length of the apprenticeship training.

If you would like to know more before applying, call us for a chat at 024 7697 7406 or 024 7697 7524 we would love to hear from you and explain a little more about working for the council and why it’s a really good career plan as well as know a little bit about why you are interested.

Who are we looking for?
We are looking for individuals who can demonstrate;
- Care about delivering an excellent service to every internal and external customer.
- Excellent communication skills, confident in face to face, telephone, and written activity.
- Ability to support a diverse customer base.
- Ability to deliver in a fast-paced environment.
- Ability to respond to change positively.
- To be flexible to the needs of the service.
- Good IT skills.
- An understanding of the range of services provided by the council.

The closing date is midnight on 29/09/2024.

Stage 2 - 11/10/2024 - Pre-interview and Maths & English assessment*
Stage 3 - 18/10/2024 - Final interview and work-related role play.
- (The pre-interview is a short session to give you further details of the apprenticeship role and to help you understand what to expect from and how to prepare for the final interview. You will also complete a short diagnostic assessment to check the level of Maths and English that you are currently working at and identify any support you may require).

We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.

Address: West Orchard Way, Coventry CV1 1FY
Phone: 024 7678 5740

**Guaranteed Interview Scheme** - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition

About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

- Flexible working arrangements
- An outstanding local government pension scheme
- Great opportunities to develop with access to accredited courses.
- Access to an award-winning Occupational Health Service
- Salary Sacrifice Scheme

Our Values

Our Valu