Customer Service Apprentice

2 weeks ago

Coventry, United Kingdom Coventry & Warwickshire Chamber Training Apprenticeships Full time

Our client, Brigade Clothing are looking for an apprentice to join their team.

Brigade Clothing are a leading provider/manufacturer of bespoke uniform to schools and academies throughout the UK for over 30 years. Brigade Clothing are looking for a confident, conscientious customer service focused individual to join their friendly team based in the Tile Hill area of Coventry.

Many of their staff have been with us for 5 years plus and they would be looking for someone who is looking for a secure placement in a company where they can learn many different aspects of office work and progress within the business.

Full training including product training and support will be provided.

**The main aspects of this role are**:

- Updating customer information on CRM database (training will be given).
- Tracking and processing of orders.
- Help and supporting the Key Account Management team with inbound and outbound customer calls.
- Updating our uniform ordering website (training will be given).
- Supporting the PA to the Operations Director.
- Supporting sales team with reporting and outbound calls.
- Performing administrative tasks.
- Outbound call handling regarding address queries, returns and collections.

**The skills required for this role are**:

- Excellent written & verbal communication skills essential.
- Good listening skills.
- Attention to detail.
- Someone with empathy and a helpful nature.
- Good organisational skills.
- Ability to work alone and as part of a team.
- Experience of using Microsoft Office is preferred.
- Experience of CRM and SAGE is desired but not essential as full training will be given.

Hours of work are 8 am - 4 pm Monday to Friday with a 30 minute lunch break. 22 Days holiday plus Bank Holidays. Contribution to company pension.

As a provider of school uniform, our peak season is leading up to and over the summer period. We are looking for someone who can work well under pressure and be flexible in their working hours to support the business needs during this busy time.

Basic English/Maths qualifications is beneficial with a good knowledge of English and grammar as written communication is a large part of this role. We are looking for someone who wants to learn and is flexible and willing to tackle a variety of different tasks to meet the business needs.

**Job Types**: Full-time, permanent

**Salary**: Start with basic apprenticeship hourly rate of £4.85 to be reviewed after 3 months.

**Job Types**: Full-time, Apprenticeship

**Salary**: £4.81-£9.50 per hour

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Coventry: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you be able to travel to Brigade Clothing and Coventry and Warwickshire Chamber Training?

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

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