Customer Service Advisor

1 day ago

Blackburn, United Kingdom Cummins Mellor Full time

Due to business growth we are looking for an exceptional customer service advisor to join a brilliant team where customer care standards are the vocal point of the business.

You will benefit from an award winning business with salary, generous holiday package, hybrid working (3 office days, 2 WFH) and health care benefits.

**The role...**

The main purpose of this role is to efficiently and accurately provide consumer and customer support, dealing with enquiries and complaints, and resolving issues to their conclusion. To offer professional, efficient and timely service to customers and consumers in a multi[1]platform environment. Ensure exceptional customer focus standards are achieved and be an ambassador for the company. Demonstrate fairness and adhere to company, departmental and regulatory procedures.

**Duties**:

- Ensure customer, consumer and supplier enquiries, issues & complaints are resolved within SLA, to an exceptional standard and satisfactory conclusion
- Adhere to company policies & procedures, and internal processes in respect of complaint investigation
- Communicate any complaints to the wider business which could cause business reputational damage and respond in accordance with company procedures & guidelines.
- Reply to feedback on products and service using Feefo, the review gathering platform
- Microsoft Dynamics CRM
- To maintain and record all customer, consumer and supplier contacts using Salesforce
- To contribute to the maintenance and development of Microsoft Dynamics 365 in respect of other functionality and maintain archived data efficiently and responsibly
- To prepare and distribute reports in association with complaints and enquiries as required
- To liaise with and develop strong relationships internally and externally to assist with the satisfactory conclusion of complaints and enquiries. To include meeting attendance where appropriate
- To support the Customer Relations Manager in the smooth running and effectiveness of the Customer Service function and the achievement of departmental objectives.

**About you...**
- Demonstrate a minimum of 2 years customer service experience in a busy and challenging environment
- Excellent written and verbal communication skill
- Excellent problem-solving skills - Time management and organisation skills
- Experience of CRM software i.e. Microsoft Dynamics 365. Able to work under pressure whilst maintaining attention to detail
- Flexible, with a strong work ethic. Able to convey empathy when appropriate

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Referral programme
- Sick pay
- Transport links

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: CSAAH

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