Security Supervisor

**Purpose of the Role**

The purpose of a Security Supervisor is to oversee the shopping centre security team, providing leadership, guidance, and constructive feedback to colleagues. The role includes supporting and developing team members through coaching and on-the-job training, while promoting a strong health and safety culture throughout the site. The Security Supervisor reports to the Operations Manager and may be required to liaise with retailers, contractors, and other stakeholders as appropriate.

**Key Responsibilities**

Carry out all allocated security duties as per the site’s Assignment Instructions, ensuring that:

- Support vulnerable persons on site and ensure any safeguarding concerns are reported in line with policy.
- Regular patrols of the Centre and Car Park are completed in line with the site’s patrol log, and any hazards identified are addressed or escalated immediately.
- Delegate responsibilities effectively, ensuring tasks are assigned based on capability, development needs, and operational priorities.
- Promote a diverse and inclusive working environment where all colleagues feel respected, supported, and valued.
- Undertake routine welfare checks to ensure colleagues receive appropriate support, guidance, and escalation when required.
- Support the team in achieving and maintaining a 95% mystery shop score through coaching, leading by example, and upholding service standards.
- Work proactively to secure strong occupier survey results by providing timely support, clear communication, and a high standard of service delivery.
- Follow instructions from the Management Team in a timely manner, prioritising the safety and welfare of the public at all times.
- Support training and onboarding of new security staff, ensuring standards and procedures are understood and followed.
- Support and assist colleagues and management where appropriate, offering guidance and leadership when required.
- Conduct regular checks to ensure fire doors are secure and escape routes remain clear of obstructions, escalating issues promptly.
- Manage emergency situations and evacuations effectively, acting as a point of contact for occupiers and emergency services to support compliance with legal and safety requirements, including the Regulatory Reform (Fire Safety) Order.
- Ensure all incidents are accurately recorded on OverC, and any accidents are documented using the correct reporting procedures.
- Ensure all lock-up and open-up procedures are completed accurately, including securing entrances, checking alarms, and confirming the building is safe for trading.
- Escalate any identified hazards, risks, or maintenance issues to line management immediately to ensure prompt resolution.
- Ensure contractors adhere to company and site Health & Safety procedures, including contractor management processes.
- Maintain the Centre and Car Park as safe, clean, and welcoming environments by responding promptly to incidents, hazards, obstructions, litter, spillages, or any situation affecting safety and presentation standards.
- Support audits, compliance checks, and site inspections as required (H&S, fire, security, and service standards).
- Maintain effective communication with local police, residents, authorities, and neighbouring businesses to ensure proactive and collaborative security management.
- Provide an excellent level of customer service to all visitors, occupiers, and colleagues, ensuring their safety and well-being at all times.
- Ensure professional use of radio communications and control procedures at all times.
- Contribute to the Centre’s environmental and sustainability goals by adhering to and promoting environmentally responsible practices.
- Ensure effective shift handovers and accurate reporting to maintain continuity of information and site awareness.

Note:
This list is not exhaustive, and you may be required to undertake additional duties in line with the needs of the business.

**Skills, Knowledge and Experience**

- Must hold a valid SIA Door Supervisor licence
- Advantageous: SIA CCTV (Public Space Surveillance) licence
- Must be computer literate
- Experience liaising with authorities is beneficial
- Comfortable working in a fast-paced environment

Working Hours - 42 hours average per week

Salary - £14.67/hr

LI-DNI

Please see our Benefits Booklet for more information.