Conference and Banqueting Assistant

2 weeks ago

Birmingham, United Kingdom Crowne Plaza Birmingham City Centre Full time

At Crowne Plaza Birmingham City, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. We’re looking for engaging people with good people skills that can deliver excellent service that our guests will love.

We believe that our people are key to providing excellent guest service, who dare to connect with all of our guests. In return we offer a wide range of benefits and learning and development opportunities, including:

- 28 Days holiday increasing to 33 days after your 5th year of service
- Company health and wellbeing programme
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
- Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
- Training & Development and the opportunity to work with a fast paced, customer-focused company

**The Role**

We are looking for an enthusiastic individual to join our Conference and Banqueting operations team.

As a Conference and Banqueting Assistant, you will be comfortable with multi-tasking in a fast-paced environment, whilst ensuring all guests receive the expected high standard of service. Other duties expected within the role are:

- Set up meeting and event rooms according to the function sheets
- Support the team in delivering excellent service throughout meetings, events and functions
- Be well presented, attentive and proactive with the ability to respond quickly to the needs of our guests, finding resolutions when needed
- Be flexible with being cross-trained in the wider food and beverage team
- Handle busy situations in a timely and efficient manner

**Our Values**

At Crowne Plaza Birmingham City and Centre Island you’ll be joining a growing family of 9 hotels with over 400 employees. At Centre Island you’ll be working at one of our branded IHG hotels where we deliver the brand with Centre Island Values. All our employees are engaged and enthusiastic with a Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- Be **ENGAGED **with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE **to continuously improve

**Salary**: £11.00 per hour

**Benefits**:

- Company events
- Employee discount
- Health & wellbeing programme

Schedule:

- Day shift
- Night shift

COVID-19 considerations:
Staff are advised to wear face coverings as are our guests. All necessary PPE is provided.

**Experience**:

- Conference and Banqueting: 1 year (preferred)

Work Location: In person

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