Contracts Administrator

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

The **Contracts Administrator** will take responsibility for providing administrative support to the Operational team responsible for providing support & maintenance and small project services at Onnec. The primary focus is to be ‘available’ and ‘communicative’ to customers and Onnec operational colleagues alike, whilst maintaining accurate records.

Please note**:_This role is a temporary role for a period of 3 months only._**

**What you’ll be doing as our Contracts Administrator**:
To support the Operational team in the aim of delivering a first-class and responsive support service to Onnec customers.

**_To support Onnec customers by:_**
- Being available to service their requirements
- Being responsive to ensure that specific SLA targets are achieved
- Being familiar with the support services provided by Onnec
- Maintaining hardware/software inventories (Assets) throughout the contract period
- Planning and preparing for support & maintenance renewals
- Keeping accurate records of all service call outs
- Monitoring of the Onnec/3rd party Helpdesks (customer ticketing portals)
- Scheduling planned and preventative maintenance (PPM) visits and maintaining records
- Scheduling engineering resources for BAU work or Incidents
- The timely provision of client ‘Welcome Letters’ to new customers
- Developing and implementing improvements to client specific contracts

**_To support Onnec business functions by:_**
- Maintaining records of commercial transactions relating to support contracts
- Regular catch-up calls/reviews with department leads
- Ensuring suppliers orders are placed, tracked and where necessary queried
- Following the Quality process in readiness for audits
- Maintaining records of supplier expenditure
- Maintaining warranty logs and managing warranty replacements with suppliers
- Working with the Sales team for new works requests (BAU requests) and renewals
- Ensuring projects and support folders are setup and maintained with accurate records
- Providing general administration support to small project and support teams
- Escalating to department leads in a timely fashion
- Ensuring Onnec engineering teams have access to current customer information
- Preparing service level attainment reports (SLA) when requested
- Managing the supply chain to ensure services/product are delivered within timescales.
- Timely communication with engineering teams, 3rd parties, suppliers, and PMs
- Ensuring project to support handovers are prepared in readiness for peer approvals
- Ensuring RAMS are available for client/engineering teams
- Performing Invoicing duties

**What we’re looking for in our Contracts Administrator**:

- Computer literate with excellent working experience of MS Office products (Word, Excel, Outlook, PowerPoint)
- Proficient letter writing skills
- Order processing knowledge (order placement, invoicing, credits etc.)
- Customer facing skills
- Enthusiastic, confident, and dynamic personality
- Ability to multitask and work methodically whilst under pressure
- Elevated level of literacy and communications skills
- Excellent organisational abilities