Quality Assurance Officer

**ABOUT THE ROLE**

**Medacs Healthcare** is currently recruiting for a **Quality Assurance Officer** to be based at the **Homecare Division Leeds Branch.**

The Quality Assurance Officer ensures all staff have appropriate clearance, meet Medacs compliance requirements and are trained to the correct level.

Our Homecare division prides itself on being a quality homecare provider that coordinates and delivers domiciliary care, specialist care and complex care services to the elderly, children, and those with special needs within their homes.

**Working in our Homecare division**

Governed by the Care Quality Commission (CQC), our teams work with service users, their loved ones, local authorities, social services and case managers to create customised homecare packages that promote independence, wellbeing and quality of life.

On a daily basis, our teams coordinate visitations into people's homes to provide personal care to individuals, so that they can continue to live in their homes independently.

We have CQC registered branches and services in seven locations. Across our branches we have staff who plan and coordinate our services, and Care Workers out in the communities we serve.

**Here's some of the key responsibilities**:

- Reporting to senior management on the performance of systems and any need for improvement
- Ensuring all new staff are given inductions following agreed processes
- Making sure staff training is conducted and follow up actions are being implemented
- Supporting with the Managed Healthcare business development opportunities
- Supporting the Branch Manager to ensure branches are always fully compliant with CQC, legal and contractual requirements
- Supporting the Branch Manager in dealing with complaints/concerns
- Assisting the Branch Manager in sending out Service User and Care Worker surveys, compile the results and developing action plans from the surveys

**ABOUT YOU**

A great communicator with strong admin and customer service skills coupled with CQC quality and Domiciliary care sector experience

**WHY MGG**

When joining MGG you will have access to a range of benefits that we have on offer:

- 25 days annual leave plus bank holidays and your birthday off
- Paid volunteering day
- Company pension and life assurance
- Wellbeing support through an Employee Assistance Programme
- A voluntary mentoring programme
- Reward and recognition quarterly awards
- Excellent induction plus ongoing training and development
- Clear career paths

**ABOUT US**

We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Medacs Global Group is a leading global healthcare workforce solutions provider. We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Established in 1990, we have an enviable reputation for providing high quality locum, temporary and permanent doctors, nurses, allied health professionals, clinical assessor and care workers. We are the largest provider of locum doctors to the NHS and largest supplier of specialist healthcare managed services outside of the United States.

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia and New Zealand, the Medacs Global Group and as a member of Impellam Group, our teams are part of a global community of over 2,500 people.