Accounts Assistant

1 week ago

Colchester, United Kingdom Call Assist Full time

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

**Our core values are**:

- We work as a team
- We are professional
- We are proud of what we do
- We are progressive and forward-thinking
- We are fully committed to achieving the best for our customers and clients
- We are passionate and enthusiastic

As an Accounts Assistant your role will involve working in a fast-paced environment. You be part of a Team responsible for dealing with the administration of a high volume of customer claims using our in-house claims platform.

**Key Responsibilities**
- Accurately administering policyholder claims in line with the policy entitlements and agreed SLA’s.
- Validate uninsured supplier invoices.
- Reconcile receipts of payments received whilst updating relevant spreadsheets.
- Taking payments over the phone and issuing refunds to customers when required.
- Perform any Ad hoc duties to support the wider Finance / Accounts team.

**Key Attributes**

Applicants should have the following:

- Excellent written and communication/interpersonal skills.
- Work under strict deadlines and under pressure.
- Prior experience in a Customer Service role (desirable).
- Eye for detail.
- Intermediate Excel skills.
- The ability to work autonomously.

**Working Hours**

The core hours for this role are 9am - 5:30pm, based in the centre of Colchester.

This role will initially be based in our St Peters Court Colchester Office, however, once fully trained this role can allow for hybrid working with a minimum of 2 days per week based in the Office.

**Benefits**:

- Extensive training coupled with an ongoing support and development program through a dedicated online development portal
- 28 days paid holiday including Bank Holidays for full-time employees
- Opportunities for progression within the Company
- Contributory workplace pension
- Staff referral bonus scheme
- NVQ’s

**Job Types**: Full-time, Permanent

**Experience**:

- Accounting: 1 year (preferred)

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