Customer Service Advisor

2 weeks ago

South Normanton, United Kingdom Alliance Healthcare Full time

We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire.

This is a fast paced telephone based role so we are looking for people who love talking to people
- Processing customer order requests in an accurate and timely manner
- Responding to customers’ enquiries ensuring a knowledgeable and professional approach
- Demonstrating good attention to detail by making sure all activity is logged on to the appropriate system.
- Supporting the other teams within Customer Service but undertaking general administrative tasks where required
- Taking ownership of performance to meet agreed KPIs and objectives

First and foremost you will love talking to people and be passionate about delivering excellent customer service experience.

Ideally you will have previous customer service experience although not necessarily in a contact centre environment, however if you believe you have really strong interpersonal skills and can build relationships over the telephone then we want to talk to you.

You will need a basic understanding of technology with good keyboard skills and the role does require somebody who also has a good attention to detail as information needs to be entered quickly and accurately on to the various systems that we use.

Combine this with being solution and goal orientated with good planning and organisation skills and this could be the role for you.

**General Benefits**

Employee assistance programme with legal and financial advisors as well as mental health counselling. Perks at Work with discounts in various retailers as Currys PC World, Samsung, John Lewis and more Access to Mental Health First Aiders, Contributory Pension Scheme after 3-month service, Cycle to Work Scheme, Service Based Holidays, Career Development and internal progression opportunities.

Alliance Healthcare is a leading distributor and wholesaler of pharmaceutical, medical and healthcare products, serving over 16,200 pharmacies, hospitals and dispensing doctors throughout the UK on a twice daily basis.

We have an essential role to play in the medical supply chain and everything that we do as a company will ultimately impact upon the end user, the patient. It is our responsibility to offer a reliable service that ensures that our customers receive the right product, in the right place, at the right time.

Global diversity, equity and inclusion are core to our purpose to create healthier futures. We believe in creating an inclusive environment where people across all dimensions of diversity can bring their whole selves to work to advance health equity for all. We enable our teams with career opportunities that challenge and inspire the very best to solve complex business problems impacting diverse patient populations in communities around the world.

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