Field Services Engineer

2 weeks ago

Stevenage, United Kingdom Fusion People Ltd Full time

Field Services Engineer

Location: Berkshire / Cambridgeshire (Onsite/Home/Office)

**Salary**: £30,000 - £35,000 + company benefits (45p per mile)

Role Purpose

Provide onsite IT technical support for our clients customers. The customers will typically be charities, schools and health & Social care so strong customer-facing and experience supporting end users face to face is essential. Ensuring the customers receivethe highest level of support, working closely with the technical teams within to investigate, troubleshoot and support IT infrastructure, hardware and software across our customer locations.

Key Responsibilities and Accountabilities
- Perform onsite IT support functions for the customer, representing our client face to face with their customers.
- Record activities and functions performed while onsite through the Ticket Management tool, ensuring transparency, reporting accuracy and knowledge share.
- Explore service improvements and innovation in the market and how these can benefit our business from an operational, services and security perspective.
- As an advocate for IT services, engage with, develop and manage relationships between all relevant parties, departments and customers.
- Understand how both the clients and customer operations and procedures work to provide a high level of service.
- Propose and deliver improvements to the Framework for Operational practices and services, delivering the standards and tracking the adherence to the key stages.
- Propose and deliver improvements to the Framework for Operational practices and services
- Cover and support other Field Service Engineer onsite bookings, if required due to absence.

Technical Requirements

The following technical competencies are desirable but not essential:

- Knowledge of Windows operating systems, both pc and servers
- Knowledge of computer hardware, software, security and networking
- Active Directory (Configuration, troubleshooting, Group Policy)
- Microsoft Exchange (2010, 2013, 2016)
- Basic understanding of networking (DNS, DHCP, switching, routing, VPN)
- Citrix Technologies (XenApp, XenDesktop, NetScaler, StoreFront)
- Any SharePoint experience would be beneficial
- Office 365 Technologies

Person Specification
- Excellent customer facing and communication skills
- Problem solving skills and resilience to issues and influences outside of his/her control.
- Proactive in bringing forward issues and opportunities, direct and persuasive when necessary, collegiate and engaging to achieve buy in and consensus.
- Excellent team player, flexible, responsive, takes ownership and can work on the detail in a real time environment that requires out of hours work as necessary.
- Driving license and access to own vehicle
- At least 12 months experience in a similar role
- The ability to communicate clearly and concisely with customers.
- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies onour website.

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