Helpdesk Admin/co-ordinator

5 days ago

Maidstone, United Kingdom Advance FM Limited Full time

Advance Facilities Solutions is an organisation striving for commercial excellence.

Following continued growth we have an exciting new opportunity for a Helpdesk Admin Coordinator to join our team in Kent.

You will be a part of a fast-growing business that promotes high standards and prides itself on delivering the best possible service to all clients.

This is a great opportunity to join our friendly team which encourage innovation, collaboration and most of all a great working environment.

**The Role**:

- Accept incoming calls handling client, sub-contractor, supplier and field engineer queries/ requests.
- Manage work orders from initial enquiry to completion.
- Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers, ensuring efficient recovery of fixed labour costs.
- Source and purchase materials necessary to complete work orders within budget. Coordinator material and human resource to meet client timescales.
- Ensure all necessary completion paperwork, invoices and photos are received within a timely manner and filed in the correct location.
- Raise purchase orders for suppliers and sub-contractors, receipting PO’s once complete.
- Ensure weekly invoicing targets are achieved.
- Report contract performance, trends and issues to Senior Helpdesk Coordinator.
- Maintain strong relationships with clients, sub-contractors, suppliers and field engineers.
- Work to ISO standards for all documentation processes.
- Represent the organisation at client meetings and external events.
- Demonstrate the core values and professionalism of the company.
- Demonstrate and achieve inspirational behaviours of the behavioural framework.
- To proactively ensure all engineers are busy and fully booked before using our approved sub-contractors.
- Assist the helpdesk manager with invoice queries and operational tasks as requested
- Ensure all KPIs set by our clients are met where possible and escalated internally if not achievable.

**Reporting to**:
Helpdesk Manager

**The Person**:

- Min 2 years’ experience in a helpdesk environment
- Great communication skills.
- The ability to work to deadlines.
- Ability to work under own initiative & self-motivate.
- Keen eye for detail and organisation.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Maidstone ME16 0LL: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

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