IT Support Engineer

1 week ago

Chertsey, United Kingdom SKILLFRAME Full time

IT Support Engineer

Based predominately on customers sites you will be the single point of contact for all IT related queries. From there you will co-ordinate the maintenance of computer hardware, software, peripherals, as well as resolving any IT based problems.

Key Responsibilities
- Serve as the point of contact for all IT support requests and queries for clients
- Installing, configuring and maintaining software and hardware components of computer and network systems
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components
- Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers and network devices
- Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
- Maintaining and updating technical documentation regularly
- Continuously improve knowledge and understanding across the various software and hardware technologies used by clients
- Maintain a strong customer focus at all times.

Key Skills
- High level of 2nd line IT support skills and very strong troubleshooting skills
- Demonstrable experience in a similar role providing deskside support to users with varying degrees of computer literacy
- Experience in installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets)
- Proven knowledge and demonstrated experience in the operation & administration of Microsoft 365 environments including Office 365, Exchange, MS Teams and SharePoint
- Demonstrated experience of Device Management with Intune & Windows 10 device support.
- Strong knowledge of Windows 10 and MAC operating systems)
- Good networking fundamental skills including LAN, WAN, Routers
- Ability to problem solve within a technical environment
- Strong communication skills
- Driven, self-starter without requiring close supervision
- Ability to adapt to change and learning quickly in dynamic organisations
- Ability to, occasionally, accommodate a non-traditional work schedule and remain flexible to meet the needs of clients

Must hold a driving license

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