Sales Administrator

2 weeks ago


Haywards Heath, United Kingdom Travail Employment Group : Burgess Hill Full time

**Job Title:Sales Administrator - Automotive**

Location: Haywards Heath (Outskirts - own transport essential)

Hours: Monday to Friday, 8:30 - 17:00

**Salary**: Up to £25,000

Benefits: Holiday, Parking, Pension

We are delighted to be working with our wonderful client in the search for a Sales Adminsitrator to join their busy and growing team. Sitting within the automotive sector, our client are ideally looking for someone with a background in Automotive CustomerService and Administration.

As part of the Customer Facing team, the purpose of the role si to provide a profesional and high quality service to all customers.

**The Role**:

- Demonstrate a passion for excellence with regards to treating and caring for our customers
- Offering in-depth advice and support on products and adaptations
- Work collaboratively to solve customer issues as quickly and as efficiently as possible
- Record all customer interactions on CRM
- Take ownership of sales enquiries through to the end; including first contact, sending out quotes, following up and closing the sale
- Build and strengthen our relationship with dealerships in our catchment area
- Report and escalate customer complaints promptly
- Proactively communicate with customers during their lease

**The Person**:

- Experience working in a fast-paced customer service environment
- Demonstrates ownership to resolve challenging customer issues, escalating if necessary
- Ability to determine customer needs and provide appropriate solution
- Effective problem-solving skills including decision making, time management and prioritisation of tasks assigned
- Experience using Microsoft Office including Word & Excel.
- Positive can-do attitude, calm under pressure, empathy.


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