Retail Strategist

**About EDITED**

EDITED is the global leader in Retail Intelligence. We help retailers increase margins, generate more sales and drive better outcomes through AI-driven Automation and Market & Enterprise Intelligence.

By connecting internal enterprise and external market data, brands like Gymshark, Puma and Abercrombie & Fitch use the EDITED suite of intelligence products to drive insights into action in a more profitable and coordinated way.

At EDITED, we always dream big, with a commitment to deliver measurable value to our customers. We believe in exceeding expectations and challenging the status quo. We do so by delivering our powerful Retail Intelligence Platform that drives better and faster decision making for retailers.

**The Role**

As a Retail Strategist, you will deliver world class customer success, challenging our customers to be brave enough to change their ways of working so they can realise better margins and higher profits

Your mission is to deliver projects that enable customers to achieve their business objectives on the EDITED platform to drive measurable impact while serving as a technical and industry expert. If you’re not an expert on EDITED already, don’t worry, because we’ll make you one

You will be a strong product advocate, and support each of our individual users to become as proficient in using the EDITED app as you are. You will also be a strong customer advocate - feeding back their views about the product to the relevant teams and helping to shape the development of our software. We expect you to be passionate about our customers, and be as excited about helping them to get the most value out of our product, as we are.

As a Retail Strategist, you will deliver world class customer success, challenging our customers to be brave enough to change their ways of working so they can realise better margins and higher profits

Your mission is to deliver projects that enable customers to achieve their business objectives on the EDITED platform to drive measurable impact while serving as a technical and industry expert. If you’re not an expert on EDITED already, don’t worry, because we’ll make you one

You will be a product advocate and support our users to become as fluid in using the EDITED app as you are. Not only will you be a product expert, you will also be a strong customer advocate - feeding back their views about the product to the relevant teams and helping to shape development of our software. We expect you to be passionate about our customers and be as excited about helping them to get the most value out of our product as we are.

**Responsibilities**:

- Advocate for our products, and understand existing processes within retailers and brands
- Communicate across time zones and with a variety of people and roles
- Be tech savvy and able to communicate feedback and feature requests back to the product teams at EDITED
- Document processes meticulously
- Articulate EDITED's positioning, use cases, and value
- Be numerate and data literate, and know how to identify trends in client usage to create and deliver training
- Increase product adoption and project opportunities
- Build documentation and materials to support the on-boarding programs you create

**Qualifications**:

- 2+ years working in the head office at a retailer or brand
- An interest or background in SaaS, data, or a strong curiosity and willingness to learn
- Proven success in growing existing accounts and relationships
- Desire to be on a collaborative team while working independently on your own projects
- Passion for presenting, communication thoroughly, and guiding others

**Perks & Benefits**:

- You can utilise our flexible working policy to ensure you can work around your schedule - this means starting & finishing when it suits you best
- At EDITED we are set up to work remotely and operate a hybrid approach. Employees in London are required to come into the office 2 x per week as a minimum
- Enhanced parental leave policy
- 25 days annual leave + public holidays (and an extra day for every year at EDITED)
- Stock options scheme

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.