Transport Operations Administrator

2 days ago

Teynham, United Kingdom Fowler Welch Full time

Company Description

We are Fowler Welch - a multi award winning supply chain specialist working with retailers, wholesalers and manufacturers across the UK. We live by a simple set of values: to delight our customers, maximise our efficiency, be socially responsible and to promote being an employer of choice.

We are now recruiting for a Transport Operations Administrator on a full time, permanent basis at our Teynham site.

**Salary**: £21,404 - £24,148

Shift: Wednesday to Saturday 0700-1900

**Job Description**:
To ensure all aspects of operations administration are carried out to the standard required. Assisting the Transport Supervisor and Transport / Operations Managers with all aspects of customer service, customer communication and interaction, service-related incidents and the compilation and presentation of associated KPI’s

Working in a small customer service-based team, liaising with customers both internally and externally providing information and support for all aspects of the operation.

**Main Responsibilities**:

- Main point of contact for all customer related interaction
- Management of customer service-related incidents, liaising with customers, drivers, sub-contractors and network sites collating all required information and managing through to conclusion
- Dealing with customers / retailer representatives to determine validity of any claims
- Dealing with rate query/credit requests from customers on a daily basis, to ensure that any such requests are valid
- Managing customer uplift return requests, ensuring product is returned to customers on a timely basis
- Daily update of and clear down of warehouse returns register
- Completing daily KPI reports for Transport Supervisor and Transport / Operations Managers
- Supplying requested reports for customers as required**_ _**:

- Providing assistance and support to the Operations team on a daily basis
- Organising the filing of paperwork in an orderly fashion and arranging for archiving when applicable
- Review delivery on time performance daily, investigate late deliveries and compile reports to the wider team

**Qualifications**:

- Previous experience of busy office environment
- Effectively prioritise work load in order to meet set deadlines.
- Great communication skills
- Proficient use of Microsoft packages - Excel, Word & PowerPoint
- Thoroughness/attention to detail
- Able to work effectively in a team

Additional Information
**In return, we offer**:

- Free Fowler Welch Healthcare Cash Plan
- Free life insurance as a Fowler Welch employee equal to three times your basic salary.
- Competitive pension scheme
- ‘Cycle 2 Work’ Scheme - save up to 42% on the cost of a new bike and necessary equipment.
- Recognition schemes for our exceptional employees - monthly winners receive £100 of shopping vouchers.

When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click **APPLY NOW **to #JoinOurWinningTeam and begin your career today

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