Transport Planner

We have a fantastic opportunity for a Dispatcher/Planner to join our team based in Wellington, Somerset. You will be working within the Somerset Control Hub, dealing with the contract area of Somerset.

This role is a full time (37.5 hours per week) and permanent position. The shifts will be Monday - Friday, covering between 0700-2000

The shifts are on a rolling rota.
- 0700-1500
- 0900-1700
- 1200-2000

As a Planner/Dispatcher you will be providing a vital service as a liaison between our ambulance control centre, our operational staff, patients and Health Care Professionals. This is an exciting opportunity to join a knowledgeable team and we are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join us.

A good geographical knowledge of one of Somerset is essential. Previous experience of working within a Patient Transport Service control room or similar environment is preferable.

**Your duties as a Planner and Dispatcher will include**:

- Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities.
- Controlling a complex operation consisting of over 150 ambulances delivering 1000+ patient journeys per day.

**PERSON SPECIFICATION**
- Experience of working in similar transport control/dispatcher environment, using logístical and planning skills
- Be familiar with computerised route planning software
- Good telephone manner
- Be customer service focused and able to effectively handle sensitive situations
- Have a good geographic knowledge of the areas
- Be able to stay calm under pressure
- Ability to take initiative
- Working effectively as a part of the team