Transport Controller

We have a fantastic opportunity for a Transport Planner (Controller) to join our team based in Somerset.

**About the role**:
As a Controller /Planner you will be providing a vital service as a liaison between our ambulance control centre, our operational staff, patients and Health Care Professionals.

This is an exciting opportunity to join a knowledgeable team and we are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join us.

**What benefits can you expect?**
- £12.06 Per Hour
- Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Unlimited mental health consultations.
- Unlimited physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards_. _
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (_through an internal campaign in Autumn/Winter)._

**Duties include**:

- Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities.
- Controlling a complex operation consisting of over 150 ambulances delivering 1000+ patient journeys per day.

**To be considered as Controller, you will need to be**:

- Good telephone manner
- Be customer service focused and able to effectively handle sensitive situations
- Have a good geographic knowledge of the areas
- Be able to stay calm under pressure
- Ability to take initiative
- Working effectively as a part of the team
- Experience working in a similar transport control/dispatcher environment would be beneficial however, full training is provided for this role.

**Training**
Full training for this role will be provided along with ongoing training and support to help you thrive at EMED.

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.