Finance Operations Support Officer

Companies House is an award-winning employer, with an Investors in People Gold Award, we are at the fore front in ensuring our staff reach their full potential in building brilliant services on cutting edge technology.

We offer a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We'll support you to meet other commitments and help you find a better work-life balance. We’re keen to create an environment that works for everyone.

At Companies House we recognise that people are the key to our success so offer a fantastic benefits package including flexible working, 30 Days Annual Leave, 8 Bank Holidays and 1 Privilege Day as well as enrolment into the Civil Service Pension with a contribution rate averaging 27%.

The team you will be joining are friendly, passionate, and experienced individuals who work collaboratively together to ensure they are providing an excellent service across the whole of Companies House.

This role entails working in Finance Operations, this is made up of 4 areas
- Credit Control - the set up and management of customers who hold credit accounts with Companies House (CH).

Late Filing Penalties (LFP) Finance - handling and recording of payments and debt recovery of LFP.

Banking Section - processing and recording of payments made to CH.

Accounts Payable - payments and refunds made to CH suppliers or customers.

Finance Operations is one team and your role could see you working in one or more of the above areas. This gives you a fantastic opportunity for developing your knowledge and skills across finance operations, giving you great development opportunities to progress within the finance function.

You will also need to be able to use numerous different finance systems as well as Word and Excel. Experience of Office 365 and Teams (or equivalents) would be advantageous. You will be expected to engage regularly with both internal and external stakeholders and work collaboratively across the business.

You will be part of a large team so the ability to work well with others will be essential. It would be extremely advantageous to have Accounts Payable experience.

We are working in a Hybrid way at Companies House and this role will be aligned to our Cardiff Office, with office attendance at least once a week

**You will**:

- Monitor account information on our finance system (E5) to identify any discrepancies and take appropriate action
- Deal with customer queries (both internal and external) using all avenues of communication.
- Deal with Credit Card Payments, BACs payments and cheques relating to payments for all areas of Companies House and preparation of refunds where appropriate.
- Undertake any ad hoc duties pertaining to the maintenance and update of the various Finance Systems.
- Participate in weekly team meetings to discuss and resolve any ongoing issues as well as maintaining excellent working relationships.

**We’re looking for someone with**:

- Numerical skills and strong attention to detail who can interpret financial data on finance systems
- Prior Finance System experience, Word and Excel skills as well as Office 365 and Teams (or equivalents) would be advantageous but training on all would be given
- Strong team working skills, with the ability to work well with others to achieve team objectives - who can build and maintain good working relationships with colleagues
- Excellent customer service skills and a strong commitment to a culture of continuous improvement
- Currently studying for a finance qualification or a strong desire to do so.
- Very advantageous to have prior Finance System experience and Office 365 (including Excel)

**Like the rest of the Companies House team, you will benefit from**:
A generous 30 days annual leave (based on full time hours) in addition to public holidays

A range of recognition schemes including Instant Awards to thank and recognise each other's efforts and contributions.

Great work life balance with flexible and mobile working.

An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support

**What are the next steps?**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,380.00 per year

**Benefits**:

- Company pension
- Flexitime
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- Flexitime

Work Location: Hybrid remote in Cardiff

Reference ID: TBMS