Finance Operations Support Officer

**Details**:
**Reference number**:

- 358784**Salary**:

- £23,091 - £24,399-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- B**Contract type**:

- Permanent**Business area**:

- CH - Finance - Finance**Type of role**:

- Finance**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Wales, CF14 3UZAbout the job

**Job summary**:
The team you will be joining are friendly, passionate, and experienced individuals who work collaboratively together to ensure they are providing an excellent service across the whole of Companies House.

These roles entail working in Finance Operations, which is made up of 4 areas
- Accounts Payable - payments and refunds made to CH suppliers or customers.

Credit Control - the set up and management of customers who hold credit accounts with Companies House (CH).

Late Filing Penalties (LFP) Finance - handling and recording of payments and debt recovery of LFP.

Banking Section - processing and recording of payments made to CH.

Finance Operations is one team and your role could see you working in one or more of the above areas. This gives you a fantastic opportunity for developing your knowledge and skills across finance operations, giving you great development opportunities to progress within the finance function.

This is a key role in which you will be directly liaising with customers, CH contact centre, debt collectors and other areas of Finance to deal with customers both internal and external.

You will be using our finance system as well as Word and Excel. Experience of Office 365 and Teams (or equivalents) would be advantageous. You will be expected to engage regularly with both internal and external stakeholders and work collaboratively across the business.

You will be part of a large team so the ability to work well with others will be essential. It would be extremely advantageous to have Accounts Payable experience.

To find out more about what a great place Companies House is to work visit Companies House

**Job description**:

- Monitor account information on our finance system (E5) to identify any discrepancies and take appropriate action
- Deal with customer queries (both internal and external) using all avenues of communication.
- Deal with Credit Card Payments, BACs payments and cheques relating to payments for all areas of Companies House and preparation of refunds where appropriate.
- Undertake any ad hoc duties pertaining to the maintenance and update of the Finance System.
- Participate in weekly team meetings to discuss and resolve any ongoing issues as well as maintaining excellent working relationships.

**Person specification**:
We are looking for somebody with:

- Numerical skills and strong attention to detail who can interpret financial data on finance systems
- Prior Finance System experience, Word and Excel skills as well as Office 365 and Teams (or equivalents) would be advantageous but training on all would be given
- Strong team working skills, with the ability to work well with others to achieve team objectives - who can build and maintain good working relationships with colleagues
- Excellent customer service skills and a strong commitment to a culture of continuous improvement
- Very advantageous to have prior Finance System experience and Office 365 (including Excel)

**Experience - **to be assessed at sift and/or interview

Advantageous to have prior Finance experience and Office 365 (including Excel)

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Managing a Quality Service
- Changing and Improving

**Benefits**:

- Alongside your salary of £23,091, Companies House contributes £7,068 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

**We celebrate diversity...**

**Where will you be working?**

You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you