Care Coordinator

Job Title Care CoOrdinator Reports to Clinical Director Location: The Blackmore Vale Partnership surgeries Contract Type: Permanent Hours per week Part time Pay Scale Band 4 £24520.25 - £26827.57 pro rata depending on experience Job Duties & Responsibilities Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles to identify and support people, offering support to carers ensuring that their changing needs are addressed. Proactively identify and work with a cohort of people to support their personalised care requirements. Bring together all a persons identified care and support needs and what matters to them; explore the options to address these in a single personalised care and support plan. Help people to manage their needs, answering their queries and supporting them to make appointments.

Help people to understand and use different digital solutions to help manage their health needs. Support people to take up training or employment and access appropriate benefits where eligible. Raise awareness of shared decision-making using decision support tools, whilst supporting people to be more prepared to have a shared decision-making conversation. Ensure that people have high-quality health information to help them make choices about their care.

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing Using a personalised care model, you will focus on supportive for self-management, personalised care and support planning, shared decision making, social prescribing, personal health budgets Coordinate the booking of appointments, setting up of group consultations, and the management of population health initiatives. Act as a liaison between the clinical team, administration team and the person. Provide support to people with long term conditions who are known to several services to help them coordinate their appointments practically. Understand the difference between the patient support team and the role of the care coordinator.

Understand digital care coordinator to support people to adopt digital solutions (health apps) to help manage their health. Support clinicians and administrative staff with the tracking of peoples needs, troubleshooting, fact-finding, and signposting. Plan, support, and manage where appropriate any tasks associated with the practice, NHSE, NHS Dorset initiatives such as the CCLIP, Population Health Management or PCN DES activities. Additional work delegated by the Clinical Director or Practice Manager COLLABORATIVE WORKING RELATIONSHIPS You will be able to recognises the roles of other colleagues within the organisation and their role to the care of people registered with the practice.

They will be able to demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including other people registered at the practice, senior and peer colleagues, and other professionals, other NHS/private organisations and the third sector). You will demonstrate the flexibility and ability to work as a member of a wider team by recognising your personal limitations, knowing when to refer to more appropriate colleague(s) when necessary for the collective benefit of patients LEADERSHIP Demonstrates understanding of the care coordination role in governance and can implement this appropriately within the workplace Demonstrates understanding of, and contribute to the vision of the care coordinator role Demonstrates ability to improve quality within limitations of service Demonstrates ability to motivate self to achieve goals Demonstrates ability to extend boundaries of service delivery within the wellbeing and clinical team Demonstrate an understanding of safeguarding of children, young people, and adults at risk. EDUCATION, TRAINING AND DEVELOPMENT Understand and demonstrate the characteristics of a role model to all members the Blackmore Vale Partnership Demonstrates understanding of the mentorship and coaching process Demonstrates ability to conduct teaching and assessment effectively according to a learning plan with supervision from a more experienced colleague Demonstrates self-development through continuous professional development activity Confidentiality While seeking treatment, people entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to people and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any sour