Mortgage Administrator

**The opportunity**

We have an exciting opportunity for a talented Mortgage Administrator to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

By working with our underwriting team, you will see the overall journey, but most importantly build on your knowledge of mortgage processing cycle and play and active role in the success of the team.

Your excellent customer service skills will ensure we continue to provide a great level of service, adhering at all time to our policies and procedures.

The role suits being office based but we would consider a hybrid arrangement.

**What we are looking for in you**

What is important is that you have previous experience working in financial services (or similar) with the ability to work well on the telephone. It would be advantageous if you have previous experience in the mortgage underwriting process, however training will be provided. You will have a passion for delivering excellent customer service with the ability to pay meticulous attention to detail. Taking into consideration the nature of the role, you will be confident working in a demanding environment and juggling simultaneous priorities whilst doing the right thing for colleagues, customers and the bank.

What is equally important to us is that you can work well as part of a team and possess a can-do attitude with the ability to challenge but in a constructive manner. Your communication skills will need to be strong (both verbal and written) with the ability to manage a busy workload and maximise your personal productivity.

**What’s in it for you**

As well as a competitive salary, we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply).

Wellbeing is also high on our agenda, and we offer Vitality at Work membership. In addition, all colleagues have free access to Lifeworks EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans and various discounts through Perkbox.

**Caught your attention?** If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work