Service Advisor

1 week ago

Prescot, United Kingdom Peoples Ford Full time

We have a fantastic opportunity to join our Prescot Dealership as a Service Advisor. As a Service Advisor you will be an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will be the link between our customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.

**Responsibilities**

Reporting to the Service Manager, responsibilities will include:

- The efficient handling of customer service calls, which will include:

- Pricing information
- Technical information
- Customer appointments
- Vehicle repair completion times
- Welcoming customers and ensuring a smooth customer journey from start to finish.
- Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.
- Upselling work identified from the visual health check process.
- Assisting in the generation of sufficient customer appointments to fully utilise the workshop capacity and managing the computerised appointment system to ensure courtesy services are arranged and ready for customers.
- Delivering a worldclass customer experience to every customer and which in turn supports our commitment to the Customer Viewpoint Programme and generates positive customer reviews through our social media channels.
- Demonstrating a constant commitment to customers by keeping customers up to date and ensuring that return calls to customers are made as promised.
- Liaising with the Service and Parts Team to ensure a smooth customer experience and liaising with the workshop to monitor work progress reports.

**What you’ll have**:

- Excellent organisational and communication skills
- A strong focus on attention to detail
- A passion for delivering excellent customer service
- Service Advisor experience in an automotive role is desirable but not essential

**Hours, Rewards and Benefits**
- Full time hours worked Monday to Friday with a rotational Saturday morning shift.
- Fantastic rates of pay
- Generous bonus scheme
- Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
- Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
- 30 days annual leave
- Instant membership to our dedicated Employee Assistance Programme

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: One location

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