Scheduling Operations Planner

**About us**
We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford.

We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone.

**About you**
We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you

**Work Scheduling team**
We're responsible for planning and co-ordinating the working day of Trade Operatives to ensure all responsive, planned and cyclical works are appointed to the satisfaction of the customer. In order to plan repairs in as efficiently as possible we use our scheduling system DRS, Dynamic Resource Scheduler, to ensure our diaries are filled to maximum capacity with mínimal travel.
**Your new role**

We have an exciting opportunity for a Scheduling Operations Planner to join our Commercial Services team. This is a six months fixed term role where you'll be based in Eastleigh and will be responsible for arranging appointments for routine and emergency repair works for properties across the Group’s geography, using the in-house computer system DRS. You'll work to ensure that all jobs are completed within the day’s framework, working with operatives, sub-contractors, internal and external customers through different forms of communication.

You'll plan and co-ordinate the working day of Operatives to ensure all responsive, planned and cyclical works are appointed to the satisfaction of the customer, maximising efficiency and completing each task within the specified target time.

Working closely with Trade Supervisors, Housing Officers, Operatives and our Customer Contact Centre on a daily basis, you'll support the continuous improvement of our service delivery ensuring all trade resources are utilised to their full potential, ensuring all repairs and services are carried out in accordance with the Landlords Tenancy Repair Obligations.

We're looking for someone who is self-motivated and enthusiastic with good attention to detail, strong communication skills, an excellent telephone manner, and a flexible approach to work.

If you feel you have the necessary experience and skills to undertake this role we would like to hear from you.

**What you can expect from us**
We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.

Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home. You’ll receive 28 days of annual leave a year (pro-rata for our part time colleagues) with Bank Holidays on top as well as being entitled to our generous pension scheme.

We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team.

Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events.

**Be yourself**
Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique.

**Interviews will be held at our Eastleigh office.**

**To our agency friends**
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.