Call Handler

13 hours ago

Cardiff, United Kingdom Sedgwick Resource Solutions Full time

**Role: Home Emergency Call Handlers**
**Location: Cardiff (Hybrid)**
**Term: Full Time - Permanent**

**Hours: 35/40 hours dependant on preference**
**Salary: Equivalent to £10.44 per hour**

**Your New Company**

Here at Sedgwick we know that when people contact us, they can be facing an unsettling and stressful event. Our colleagues are responsible for providing much-needed support and assistance. In turn, we believe it's important to do the same for them. At Sedgwick, caring counts means supporting our clients, consumers and colleagues with the same level of compassion.

**Your New Role**

As a valued member of the team, you will handle incoming calls from customers looking to register, and manage emergency claims, so it is imperative that you are empathetic and have experience in dealing with customers in stressful situations. As customers will often call during an emergency you will need to effectively manage their expectations and guide them through the claiming journey. You will play a vital part in assisting customers when they need us the most and have excellent attention to detail to enable you to capture all information required within the first call.

We would like to hear from you if you have experience with, or have a keen interest in assisting customers during a range of emergencies within the home including:

- Plumbing and drainage leaks, blockages and burst pipes
- Boiler and heating systems not working
- Electrics failing in the property
- Vermin infestations
- Roofing issues

**During the role you will**:

- Take incoming calls from customers looking to log new claims
- Call outbound for customer and supplier updates
- Do general file management
- Appointment booking for customers and suppliers
- Be the first point of contact for customers experiencing an emergency
- Provide empathetic, honest support
- Deal with multiple lines of home insurance
- Action back-office tasks such as paying invoices and closing claims

**Your New Benefits Package**
- Being part of a global corporate company with a variety of career pathways
- 33 days annual leave (includes bank holidays)
- Access to the internal recognition and reward platform
- Experience and service awards
- Recruitment bounty
- Eyecare vouchers
- Healthcare scheme
- Childcare vouchers
- Funded insurance qualifications
- A Self Invested personal pension scheme
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
- Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability._

**Job Types**: Full-time, Permanent

**Salary**: Up to £10.44 per hour

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

  • Call Handler

    6 days ago

    Cardiff, United Kingdom Candidate Source Ltd Full time

    One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic contract opportunities for experienced Call Handlers within the financial services industry for a client based in Cardiff. This is an ideal opportunity for experienced Call Handlers or those with a strong background in customer service...

  • Complaint Call Handler

    12 hours ago

    Cardiff, United Kingdom Candidate Source Ltd Full time

    One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services sector for a major UK bank. The role of Complaint Call Handler will be working on anexisting client project supporting the motor finance team. Please note this role is an onsite position full...

  • Call Handler

    2 weeks ago

    Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    CAV 24/7 - ‘Right place, First Time’ We are currently recruiting various Part Time vacancies (appox. 20-30 hours per week) to join our CAV 24/7 Call Handling team including weekend with a minimum of 1 Saturday across 1 of our 2 week rota pattern. Our current available shifts are Monday - Friday between 0800-2400 + 1 Saturday over our 2 week rota...

  • Call Handler

    2 weeks ago

    Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    CAV 24/7 - ‘Right place, First Time’ Full time and part time hours available, predominately weekday daytime and evening 7.5 hour shifts required with a few weekend shifts available. To note: There are very limited weekend/overnight and shorter evening shifts available, these would need to be discussed alongside weekday daytime shifts. Based at our...

  • Welsh Speaking Call Handler

    1 week ago

    Cardiff, United Kingdom Cordant Contact Centre Full time

    **Welsh Speaking Call Handler - Work From Home** **Offering £9.50 per hour - paid weekly, every Friday** **Immediate start dates available!** We are currently recruiting for bilingual Call Handlers who speak both Welsh and English to join our clients existing team of Call Handlers to support with a large NHS based campaign.This is a fixed term contract for...

  • Call Handler

    1 week ago

    Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    CAV 24/7 - ‘Right place, First Time’ Part Time vacancies available including weekend working covering the 24/7 period Based at our Contact Centre at Cardiff Royal Infirmary (CRI). NHS Terms & Conditions - Band 2 Urgent Primary Care access is changing in Cardiff and Vale and we are looking for Call Handlers to join and expand our existing...

  • Call Handler

    2 weeks ago

    Cardiff, United Kingdom Sedgwick Resource Solutions Full time

    **Title: Claims Call Handler (FNOL)** **Location: Cardiff office with some remote working** **Term: Permanent, Full-Time Permanent (35 hours per week, Mon-Fri)** **Your New Role**: Looking to enter into the insurance industry but feel like you lack the desired skills? This role is perfect! An excellent opportunity has arisen for our client. We are seeking...

  • Help Me Quit Contact Centre Call Handler

    4 days ago

    Cardiff, United Kingdom Public Health Wales NHS Trust Full time

    Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you! The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll...

  • Household Claims Handler

    11 hours ago

    Cardiff, United Kingdom Fill My Vacancy Full time

    Our Client is looking to hire a Household Claims Handler. They are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For’, as voted for by their staff. During these recent uncertain times, they have been there to support every single employee. They arefortunate that during the COVID-19 pandemic...

  • Household Claims Handler

    4 days ago

    Cardiff, United Kingdom Admiral Full time

    **Closing date** **06/09/2024** We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will...