Customer Experience Co-ordinator

6 days ago

Kendal, United Kingdom James Cropper Full time

Your role as a Customer Experience Co-ordinator for James Cropper is to support the wider customer service and supply chain function in delivering a world class premium customer experience to global customers purchasing from the organisation.

At the heart of James Cropper’s business strategy, you carry out a key function in the administration of service delivery to potential and existing customers, being the professional front face of the department and wider business.

Office based, you will work closely with the rest of the Customer Experience Department, acting as a one stop shop to triage and respond efficiently to inbound customer queries, and collaborate with internal departments to optimise the service experienced by customers.

Being part of a wider Supply Chain function in the business, you will demonstrate our organisational ethics and behaviors underpinned by our values: Responsible, Forward Thinking and Caring

**Key Accountabilities**
- Customer Enquiries:checks and taking messages when required.
- Order Processing & Management
- System Management:

- Monitoring of leads via the CRM, assigning to colleagues as necessary.
- Allocation and co-ordination of the daily contract review process.
- Sample Requests:

- Customer Satisfaction Surveys:

- Complete touch point surveys and collate comprehensive report to share with the Customer Experience Manager for analysis.
- General administration & housekeeping within the department including filing, archiving and mail distribution.
- Provide administrative support to the Customer Experience Manager by keeping SOP’s and key documentation updated and taking minutes and actions from team meetings; providing administrative assistance to the Customer Experience Representatives as required.

**What will make you successful?**
- GCSE Grades 4 (C) or above in Math’s and English; or equivalent.
- Previous experience of working in a fast-paced, customer facing environment including interaction with others is advantageous.
- Good numeracy and literacy skills.
- Excellent computer literacy including use of Microsoft packages and bespoke programs.
- Strong organisation skills with an ability to manage a varied workload to achieve targets & deadlines, whilst maintaining a good level of productivity and attention to detail.
- Prioritisation and time management skills.
- Effective communication skills with both external and internal customers showing professionalism, respect, integrity and honesty at all times.
- Adaptable and flexible to enable the department to deliver an all-round exceptional customer experience.

**Why choose Us?**

We are offering a competitive salary and benefits including;
- The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes
- We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
- 25 days’ holiday per year (pro rata) plus bank holidays
- Free health cash plan so you can claim back cash for a range of medical expenses
- Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest

  • Facilities Co-ordinator

    1 week ago

    Kendal, United Kingdom National Trust Full time

    We're looking for a Facilities Co-ordinator with the skills to keep Sizergh in tiptop condition and running smoothly for all the people who visit and love the place. Occasional weekend and Bank Holiday working may be required. There is some flexibility on the working pattern, so we'll discuss at interview stages. What it's like to work here:Working with...

  • Service Coordinator

    2 days ago

    Kendal, United Kingdom PV DOBSON AND SONS Full time

    P V Dobson Ltd a forward thinking family business with over 60 years experience within the Agriculture and Industrial sectors. Our premium manufacturers include Massey Ferguson, Fendt, Kubota, Manitou, Mecalac and Isuzu. **Service Co-ordinator** **Skills Required**: Previous experience in Agriculture, Farming, Plant, Fleet Hire or Service would be...

  • Caravan Sales Co-ordinator

    4 days ago

    Kendal, United Kingdom Kendal Caravans Full time

    **£22,500 per year - plus uncapped commission** **Job Summary** Kendal Caravans are seeking an experienced sales professional to sell holiday homes, motor homes, touring caravans and camper vans. **Responsibilities and Duties** You will use your sales and business development skills to build and maintain relationships with retail customers and holiday...

  • Activities Co-ordinator

    2 weeks ago

    Kendal, United Kingdom Hometrust care homes Full time

    **Job Overview** **Responsibilities**: - Plan and coordinate a variety of activities and events for residents, taking into account their interests and abilities - Organise outings and trips within the local community - Collaborate with staff to integrate activities into the overall care plan - Maintain records of activities, attendance, and resident...

  • Volunteer Co-ordinator

    2 weeks ago

    Kendal, United Kingdom Friends of the Lake District Full time

    **_Together we do amazing things_** **Welcome** We are an independent charity and the only membership organisation dedicated to protecting and enhancing Cumbria's landscapes. We believe that the Lake District offers some of the most spectacular and precious landscapes in England and that’s why we take action to protect and enhance the natural beauty of...

  • Care Administrator

    6 days ago

    Kendal, United Kingdom CareTech Group Full time

    **Are you looking for the next step in your career?** This is a fantastic opportunity to join Cambian Whinfell School at a really exciting time and to play an integral part in the team approach to supporting the positive change and reinvigoration of the School. The senior leadership team has a clear vision for the development of the service and is in the...

  • Administrator

    2 weeks ago

    Kendal, United Kingdom FTS Fire & Security Ltd Full time

    **Due to continued growth and internal reorganisation, we are looking to recruit a Customer Service Administrator to join our busy office.** Based in Kendal, FTS Fire & Security has been operating for 25 years. Specialising in the installation and maintenance of security equipment, including Fire Alarms, CCTV, Access Control, Nurse Call Systems, Barriers...

  • Project Manager

    3 weeks ago

    Kendal, United Kingdom Co Home Improvements Full time

    Project Manager CO Home Improvements Competitive Salary + Benefits Cumbria Benefits: 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Free parking About us: CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of...

  • Project Manager

    8 hours ago

    Kendal, United Kingdom Co Home Improvements Full time

    Project Manager CO Home Improvements Competitive Salary + Benefits Cumbria Benefits 25 days Holiday + Bank Hols Health cash plan Pension Scheme Personal development programmes through courses and training Free parking About us: CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60...

  • Project Manager

    2 days ago

    Kendal, United Kingdom Co Home Improvements Full time

    Project Manager CO Home Improvements Competitive Salary + Benefits Cumbria Benefits: 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Free parking About us: CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of...