Administrator

1 week ago

Kendal, United Kingdom FTS Fire & Security Ltd Full time

**Due to continued growth and internal reorganisation, we are looking to recruit a Customer Service Administrator to join our busy office.**

Based in Kendal, FTS Fire & Security has been operating for 25 years. Specialising in the installation and maintenance of security equipment, including Fire Alarms, CCTV, Access Control, Nurse Call Systems, Barriers and Fire extinguishers, we have a growing team of engineers based in and around the South Lakes area and beyond.

An opportunity has arisen for a Customer Service Administrator to join our office team in Kendal.

This is a full time role.

Annual Leave - 28 days per annum inc Bank Holidays (Increasing by 1 day each year, up to a maximum of 5 extra days).

**Salary**: starting from £22,500, or higher depending on experience

Job Description and Daily Duties:
We are looking to recruit a positive and energetic individual to join our team. The role will be best suited to someone who enjoys ownership, variety and managing their own workload. Happy dealing with customers and colleagues alike, you will have a can-do attitude and a willingness to learn and expand your skills within the company. A key point of contact within the business and a new position, you will be keen to learn many skills within the department and you will quickly develop the role into your own.

Duties will include:

- Co-ordinating the issue and return of installation documentation for management sign off.
- Co-ordinating call outs and incoming enquiries, following up on activations.
- Scheduling work with customers.
- Producing and following up on any quotations following routine service visits, reactive call outs and / or client requests for new works.

You should ideally have:

- Previous customer service experience
- Possess excellent communication and interpersonal skills
- Have strong IT skills across Word, Excel, PowerPoint, Outlook
- Have a good general background in a recent administration role
- Knowledge of the Security Industry would be beneficial, however full training will be provided

**Job Types**: Permanent, Full-time

**Salary**: From £22,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Kendal LA9 6EW: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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