Spa Receptionist

2 days ago

Newton Abbot, United Kingdom Haulfryn Group Full time

Haulfryn family has a fantastic opportunity for a full time **Spa Receptionist who can work 40 hours per week **to join our prestigious and exclusive Holiday Leisure and Spa Resort at Finlake.

Finlake is our flagship resort with a customer base that expect nothing but the best and we need an exceptional Spa Receptionist to join our team.

We are one of the UK’s largest owners of 5-star luxury holiday and residential parks set in special and beautiful locations. For 85 years we have been creating joyful moments for thousands of residents, owners and guests. It is our personal purpose to ensure that our family exists to bring joy to yours.

**Why Join Us**
- Competitive salary
- Bonus scheme
- 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
- Company Sick Pay
- One Day Paid Volunteering Day
- Massively discounted holidays at any of our UK holiday parks
- Free Leisure Club Membership
- 25% - 50% off food and drink, leisure activities and spa treatments at qualifying park outlets
- Contributory Pension Scheme
- Life Assurance/Life Cover
- Online, high street and leisure discounts
- Employee Assistance and Wellbeing Program
- Uniform provided (if applicable)
- Cycle to Work Scheme
- Eye Test Contribution for VDU users
- Team Member of the Month reward
- Refer a Friend Reward
- Training and Development Opportunities

**What Will You Do**
- Schedule services for individuals and large groups using spa reservations software system
- Call guests to confirm scheduled services
- Answer questions about available services
- Update the reservations/cancellations list throughout the day, inform guest of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
- Promote and sell spa/salon services
- Process guest payments for spa treatment

**What Will You Bring**
- Strong Communication skills (verbal, listening, writing)
- Excellent Customer Care Skills Able to deal with difficult situations professionally and efficiently
- Elemis training preferred but not essential
- Ability to work without supervision
- An eye for quality standards and safety
- Enthusiasm for working with customers
- Relevant experience in the beauty industry preferred but not necessary
- You’ll need to enjoy delivering a remarkable guest experience
- Maintain a presentable spa environment at all times with high attention to detail
- Keen to learn & explore our treatment menu and product range
- Computer literacy
- An interest in relaxation and wellbeing
- Great communication skills
- A friendly and approachable manner
- Love working in a fast-paced team

**Who We Are**

We are a family-owned business who started with a single holiday park in Abersoch, North Wales. 85 years later, we now have over 20 parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday and golf resort Praa Sands on the tip of Cornwall.

We believe what differentiates us from other parks are our:

- Family values and a real community feel
- Really special, beautiful locations
- Reliable, trustworthy, tactful and able to maintain confidentiality Warm and friendly team that make it feel like home
- How we nurture the nature around us

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