Operations Controller

**Why should you work for us?**

**CMAC boast a client portfolio of world-leading organisations and industry partners who rely on us to keep their business moving whilst maintaining their reputation.**

**We have over 13 years’ experience in providing an award-winning, seamless and reliable managed transport and accommodation solutions for every scenario, whether that be planned or emergency travel.**

**CMAC has exceeded forecasted turnover projections, despite COVID-19, and we are now on the lookout for several driven, dedicated, and passionate individuals to work within a busy Operations Team.**

**You will be at the forefront of delivering business critical managed transport and accommodation solutions to a wide range of clients across both private and public sector clients.**

**The Role**:
**You will be at the forefront of delivering business critical managed transport and accommodation solutions to a wide range of clients across both private and public sector clients.**

Reporting to the Duty Manager, you will be responsible for delivering, and monitoring requests and bookings from both internal and external customers.

**Main Duties and Responsibilities**:

- Accurately recording any of our customer’s requests, fulfilling customer transportation and accommodation requirements.
- Schedule, recruit and coordinate passenger transport and hotels with 3rd party operators using the company’s bespoke data base system.
- Tracking of transport and accommodation supplied by both internal and external customers. This is achieved by monitoring through GPS systems, integrations, and direct contact with suppliers both office and vehicle based.
- Providing both internal and external customers with up to date and accurate information on the progression of their request/booking.
- Ensure that all relevant information/incidents are noted/recorded in the system against the request/booking.
- Ensuring anything that may result in a complaint is notified to a Senior or Duty Manager at the time of discovering/being informed of the potential complaint.
- Supporting our colleagues internally within the company or cross-site collaborate with any tasks to fulfil our customer’s requirements.
- Adhere to internal and external SLA’s.
- Any other relevant office duties as and when required.
Customer service experience within a contact centre is desirable, but full training will be given so not essential.

The duration of shifts at CMAC Group are 12 hrs: on a four days on / 4 days off rotation.

**Working at CMAC has it perks Check out our benefits**
- 23 shifts per year holiday.
- A secure future through our pension scheme
- Protection for your loved ones with our death in service cover
- 24hr support through our employee assistance programme - _also available to your immediate family_
- Fantastic progression opportunities with clear succession planning and the opportunity to complete qualifications
- Exciting social events and team building activities throughout the year
- Keep fighting fit with our weekly group PT sessions (available online)
- A helping hand to five a day with free fresh fruit in the office
- Branded clothing
- Cycle to work scheme
- Free on-site parking
- Refer a friend scheme reward scheme of £200
- Length of service awards with increased holiday allowance when you reach key milestones
**Are you ready to grow with a successful award-winning company and work in a role that’s both engaging and rewarding? Get in touch**
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you._
- If you haven’t received a phone call or an invitation to interview after two to three weeks, unfortunately you haven’t been successful on this occasion_

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00-£21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
Schedule:

- 12 hour shift
**Experience**:

- Customer service: 1 year (preferred)
- Call Centre: 1 year (preferred)
Work remotely:

- No