Service Delivery Coordinator

**Details**:
**Reference number**:

- 263518**Salary**:

- £24,500 - £27,010**Job grade**:

- Other- D1**Contract type**:

- Permanent**Business area**:

- In House Services and Estates**Type of role**:

- Administration / Corporate Support
- Estates
- Other**Working pattern**:

- Full-time, Shift Working**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- WestminsterAbout the job

**Job summary**:
**House of Commons**

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

**Introduction**

The Service Delivery team aim to deliver a comfortable, safe, and efficient environment for Members, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

The Service Delivery Teams provide customers with a range of services including reception services, meeting and committee room management and support. We are the evacuation controllers for Parliamentary buildings and provide first aid support. We also escort visitors, as necessary, to ensure that they meet with their hosts and provide support for the business of the House.

**Job description**:
The post holder is responsible for providing an excellent reception and support service to Members of Parliament, their staff, staff of the House of Commons and the public.

Key stakeholder relationships in the role include:

- Members of Parliament and Members staff
- Police & Security Officers
- Departmental managers and staff
- Government departments
- Journalists
- Event organisers

**Person specification**:

- Excellent interpersonal skills. The ability to respond quickly and within agreed service levels and ensures customers are kept updated on progress and are satisfied with the service they have received.
- The ability to communicate clearly and effectively with a diverse range of customers at all levels, while always maintaining a professional and courteous manner.
- The ability to work successfully within a team and actively help and support others to get the job done whilst upholding the values of equality, diversity and inclusion.
- Makes constructive suggestions to improve processes or work practices
- A willingness to attain a qualification in customer service (Desirable).

**Benefits**:
In addition to your salary, we offer an attractive range of benefits including:

- 30 days’ annual leave (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Access to training and development.
- Flexible working.
- Interest free season ticket loan and bicycle loan.

Things you need to know

**Selection process details**:

- ** Application Form**:
More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

**Please note: this is an ongoing recruitment campaign.**

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter.- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Recruitment Team
Recruitment team :