Serviced Apartments Coordinator

We have an exciting opportunity for a **Serviced Apartments Coordinator **to work with forward-thinking, independent Real Estate advisors based in **Central London.** You will join the team on a **full-time, permanent **basis, and in return, you will receive a competitive salary of **£22,500 per annum plus great benefits**
**About us**

At **LDG,** we believe buying, selling, letting, and managing commercial or residential property shouldn’t have to be stressful and unpredictable. It’s our mission to take this out of the equation.

Our no-nonsense philosophy is based on values of integrity, honesty, and delivering tangible results. Throughout our 5-decade journey, we’ve developed an instinctive knack and know-how for matching the right places with the right people.

We strive to make LDG an exciting and fun place to be. We believe in the power of the individual and pride ourselves on our passionate approach to property, our industry, and life.

Whatever you do, don’t call us Estate Agents

**The Serviced Apartments Coordinator role**:
As our **Serviced Apartments Coordinator**, you will be dealing with Reservations & Operations. You will start mainly in reservations, providing maternity cover, and once the Reservations Coordinator returns you will be dealing with both Reservations and Operations.

After one month in employment, you will be required to participate in the On-Call Rota (every 3 weeks, you will be responsible for answering calls and messages from guests from 6pm till 9pm during weekdays and from 9am to 9pm during weekends)

**Key responsibilities of the Serviced Apartments Coordinator**:
**Reservations**
- Responding to enquiries
- Processing bookings
- Issuing invoices
- Refunding deposits
- Liaising with Relocation Agents
- Maintaining the website and other channels such as Airbnb
- Liaising with property owners and guests daily
- Arranging cleaning, maintenance, and repair works
- Maintaining utilities and services

**Operations**
- Managing day to day operations including preparing for arrivals, meeting, and greeting guests, liaising with housekeeping, check-ins, and check-outs
- Assisting guests during their stay

**Skills and experience of the ideal Serviced Apartments Coordinator**:

- Excellent level of English (spoken, written, and understanding)
- Excellent communication and customer service skills
- Remarkable eye for detail, with the ability to multitask and work under pressure, an initiative to work on your own as well as a part of the team
- A positive and hardworking attitude
- Serviced Apartments experience is not required but will be preferable.

In return, we offer full induction and training for the job role as well as regular assessments

**What can we do for you?**:
We’ve created a team of incredible individuals who are fun, hardworking, and commercially focused.

We’ll certainly give you all the tools to succeed in your role and make sure working at LDG is exciting, rewarding, and engaging. Our culture is collaborative and uncomplicated, with a youthful and friendly approach. We focus on our team’s wellbeing and firmly believe that our motivated and flourishing family allows us to produce the happiest clients - we want to make sure they have the best possible experience with us.

Any Perks? Sure
- 20 holiday days + additional dates over Christmas where the company closes
- Monday - Friday 9am-6pm.
- Employees’ voices matter - we love hearing feedback from you
- Non-corporate dress code - We’re not tailored, we’re unstructured
- Extended leave over Christmas - Kick back & relax
- Professional development and training opportunities
- The LDG Family Holiday - Get your passport ready
- Cycle to work scheme - Get your cleats on
- Prime central London location - too many coffee shops to choose from
- Regular team socials - 10% off at Brewdog

If you want to be part of an energetic and social company that likes to play as hard as they work, then please click **‘apply’ **today to become our **Serviced Apartments Coordinator. **We’d love to hear from you