Customer Service Executive

2 weeks ago

Poole, United Kingdom Sandown Newfields Full time

**Customer Service Executive**

**Mercedes-Benz of Poole - Newfields**

We are looking for a Customer Service Executive to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Nuffield Industrial Estate in Poole. The Customer Support Centre provides a central service for the Sandown Group - Mercedes-Benz dealerships. The CSC is focused equally on inbound and outbound contact to ensure customer satisfaction and book in customer vehicles. The objective of the department is to increase business opportunities and ensure customer loyalty. You will be responsible for ensuring that the required standards of service are reached at all times and that CSI targets are achieved.

**Responsibilities**:

- Handle calls which meet both the minimum contact rates and ‘proud of every call’ evaluation standards
- Maximise all sales opportunities
- Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales
- Ensure customer and vehicle details are updated accurately, on all calls
- Ensure all bookings are taken efficiently and all necessary data is accurately input during calls
- Ensure lost calls are kept to a minimum without compromising quality of existing customer calls
- Present a positive image of the company and the services we offer at all times
- Proactively build a rapport with callers to ascertain customer needs and provide appropriate solutions
- Take ownership of any customer issues and concerns
- Maintain working knowledge of all promotions and ensure that these are presented to the customer clearly and concisely.
- Handle any initial customer complaints and pass to Team Leader as appropriate

**Key Skills**:

- Friendly, with a professional personal manner and committed to providing first class customer service
- Professional telephone manner with exemplary communication skills
- Self-motivated; uses initiative to work with mínimal supervision
- Team player
- Strong objection handling skills
- Organised and systematic approach to work
- Maths & English GCSE or equivalent

**Hours of Work**:
Monday - Friday working between the hours of 08.00 - 19.00 with 1 hour unpaid lunch break

Total hours - **37.5 per week**

Weekends to be worked on a rota basis

Basic: £22,500 per annum OTE: £27,500

**Job Types**: Full-time, Permanent

Pay: Up to £27,500.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service / Call Centre: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: HR JM /CRC SALES

  • Customer Service Executive

    6 days ago

    Poole, Poole, United Kingdom Sandown Group Full time £20,000 - £30,000 per year

    Job Description Customer Service Executive (Sales Team) Mercedes Benz of Poole - Newfields We are looking for a Customer Service Executive to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - Mercedes-Benz and smart dealerships. The CSC is...

  • Customer Service Executive

    2 weeks ago

    Poole, United Kingdom TeamJobs Full time

    We are looking for a Customer Service Executive to join a privately owned British Fashion Brand based in Poole. Launched in 2011, the brand is now available in hundreds of independent retailers throughout the UK and in major retailers. - **The Salary for this role is £25,000 per annum, depending on experience**: - **Located in Poole**: - **22 days holiday...

  • Customer Service Executive

    2 weeks ago

    Poole, Poole, United Kingdom Sandown Group Full time £23,874 - £28,075 per year

    Customer Service Executive (Sales Team)Mercedes-Benz of Poole – NewfieldsWe are looking for Customer Service Executives to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - Mercedes-Benz dealerships. The CSC is focused equally on inbound and...

  • Customer Service Executive

    2 weeks ago

    Poole, United Kingdom i247 Group Full time

    **The Opportunity** Do you love to go above and beyond to deliver exceptional customer service? Do you enjoy building relationships, collaborating and helping people? We power some of the UKs biggest automotive organisations fleet management solutions and we’ve ambitious goals, this is an exciting opportunity to join i247s sales team and help us help us...

  • Customer Service Executive

    2 weeks ago

    Poole, United Kingdom Sandown Mercedes-Benz of Poole Full time

    **Customer Service Executive (Service Team)** **Mercedes-Benz of Poole** We are looking for a Customer Service Executive to join the service team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - Mercedes-Benz and smart dealerships. The CSC is focused equally on...

  • Customer Service Executive

    2 weeks ago

    Poole, United Kingdom Sandown Newfields Full time

    **Customer Service Executive (Aftersales Team)** **Mercedes-Benz of Poole - Newfields** We are looking for Customer Service Executives to join the aftersales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - Mercedes-Benz dealerships. The CSC is focused...

  • Customer Service Executive

    5 days ago

    Poole, United Kingdom Bond Williams Full time

    Customer Service Executive - Poole - £10.50 per hour A Customer Service Executive is required for our client based in Poole to join their sales team at their Customer Support Centre. The Customer Service role is focused equally on inbound and outbound contact to ensure customer satisfaction, retention and todevelop relationships. The objective of the...

  • Customer Service Executive

    2 weeks ago

    Poole, United Kingdom Bond Williams Full time

    Customer Service Executive - Poole - £10.50 per hour A Customer Service Executive is required for our client based in Poole to join their sales team at their Customer Support Centre. The Customer Service role is focused equally on inbound and outbound contact to ensure customer satisfaction, retention and to develop relationships. The objective of the...

  • Customer Relations Executive

    7 days ago

    Poole, United Kingdom Tru Talent Full time

    **Customer Relations Executive Location**:Poole - remote working with two days based in the office. **Starting Salary**:up to£25,000 DOE** Hours**:Monday to Friday - 9am-5pm** Remote / Flexible working** Our client describe themselves as a unique cocktail of Digital Service and Personal Expertise whom are personable and hard working. They are seeking...

  • Customer Experience Executive

    1 week ago

    Poole, United Kingdom Rubicon People Partnership Full time

    **Customer Experience Executive, £24,000, Poole, Hybrid Working** Rubicon are working with this **well-established**, leading manufacturer, based in the local area. Due to their succession and **rapid growth**, they are looking for an **enthusiastic and driven individual** to join their **Customer Experience** team As **Customer Experience Executive**,...