Balance & Account Management Specialist

**Job Title: Balance & Account Management Specialist**

**Corporate Title: VP**

**Location: Chester**

**Company Overview**:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Location: Chester**

Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career.

**Role Description**:
Are you analytical? Do you like working in a team and building strong relationships? Do you have a curious mind? If so, you would fit right into the Global Currency, Commodities and Derivatives Operations Balance and Account Management team.

**Responsibilities Include**:

- Resolution of exceptions and escalation to ensure balance management monitoring processes are completed timely each day
- Liaising with internal stakeholders to ensure timely completion of actions to resolve exceptions throughout market cut-offs
- Completion of supervisory checks and approvals on key process controls
- Escalation contacts for external agent banks
- Investigation of root cause of overdrawn bank accounts identifying process improvement opportunities
- Active involvement in the bank account maintenance, opening and closing processes
- Contribute to the global Balance & Account Management strategy & initiatives, partnering with the wider global team
- Challenging the team’s processes and generating ideas to improve how we do things

**What we are looking for**:

- Analytical skills including data reconciliation and interpretation
- Excellent organizational skills - ability to switch between tasks and to prioritize work effectively
- Good Communication skills - ability to run effective meetings and engage knowledgably and confidently with different stakeholders across the organization, building strong relationships with both internal and external clients
- Holds self and others accountable for high performance standards
- Logical approach to problem solving and a hunger for process improvement
- Excellent attention to detail and accuracy
- Good sense of judgment, knows when to escalate and how to manage senior management expectations
- Thrives in a team based environment working toward common goals, while having fun along the way

**Benefits of working at Bank of America**
**UK**
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

**Bank of America**

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability a