Trespass and Welfare Supervisor

Are you looking for a job role in rail, or do you have previous experience?

Servo is recruiting passionate and dedicated Supervisors to join our Wessex team that operates in the Portsmouth area.

The position is to oversee, coach and ensure the safe operation of up to 25 Welfare officers on any shift.

The Welfare officer's duties are to mitigate trespass and suicide at our client's stations.

We are looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a complex one. He/she will not just be someone who supervises the work of others. A supervisor is also responsible for coaching resolving issues and serving as a link between employees and upper management.

The goal is to ensure that operations are carried out productively to ensure profitability and sustainable growth.

Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to employees.
- **Responsibilities**_

Organise workflow and ensure that employees understand their duties or delegated tasks.

Monitor employee productivity and provide constructive feedback and coaching.

Receive complaints and resolve problems.

Pass on information from upper management to employees.

Prepare and submit performance reports.

Decide on rewards and promotions based on performance.

Employ And train new employees.

Ensure adherence to legal and company policies and procedures and undertake disciplinary action if the need arises.
- **Requirements and Skills**_
- Proven experience as a supervisor or relevant role.
- Familiarity with company policies and legal guidelines of the field.
- Ability to learn a variety of job descriptions.
- Excellent communication and interpersonal skills.
- Outstanding organisational and leadership skills.
- Good knowledge of MS Office
- Have worked in a customer-facing role previously.
- A willingness to learn.
- Able to visit our Office in Higham’s Park E4 9HH or Brookwood Surrey to attend training, there are also external courses provided over online learning platforms so access to a computer with camera and microphone/speakers. (we can support you if you do not have a computer)
- Must be over 18
- Must be able to reach work for your start time and return home again at the finish time
- **Frequently Asked Questions**_

**What does a supervisor do?**

Supervisors communicate organisational needs and oversee staff performance to provide guidance and support for individual needs. These responsibilities lead them towards syces within their positions or careers altogether.

**What are the duties and responsibilities of a supervisor?**

A supervisor is responsible for managing the workflow and training new employees on how they can best serve customers and teams of employees, they also create schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement.

**What makes a good Supervisor?**

A good supervisor should always have the ability to problem solve, manage time pressures calmly and be approachable. They should also possess a relationship of respect and trust between themself as well as their staff members.
- **Who Does a supervisor work with?**_

Supervisors often cooperate with members of office administration (NR control) and report accurate data to their manager.
- **Supervisor responsibilities Include**:_

Setting goals for performance and deadlines in ways that comply with the company’s plans and vision.

Organising workflow and ensuring that employees understand their duties or delegated tasks.

Monitoring employee productivity and providing constructive feedback and coaching.

We offer in return
- Access to our company rewards programme.
- 28 Days paid leave each year.
- Full training for the role.
- Progression Opportunities.
- Pension.
- 4 weekly paid.
- Free travel to and from work (only valid on the network you are working on behalf of - for this role this is Southwestern Railway)

Due to the expected volume of applicants, this role may close early, and we cannot guarantee we can get back to everyone. If you have not heard from us within 7 days of applying, you should assume you have been unsuccessful.

**Salary**: £13.00 per hour

**Benefits**:

- Free or subsidised travel
- Company benefits scheme

Schedule:

- 10-hour shift
- Monday to Friday
- Overtime
- Weekend availability

Work Location: Multiple sites

**Job Types**: Full-time, Permanent, Zero hours contract

Pay: £13.00 per hour

Expected hours: 50 - 60 per week

**Benefits**:

- Company car
- Company pension
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Supervising experience: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in South