Welfare and First Aider

2 days ago

Southampton SO FN, United Kingdom CIRCUIT - Neos Hospitality Full time

Job Title: Welfare & First Aider

Reports to: Duty Manager / General Manager

Location: CIRCUIT Southampton

Hours: Late-night shifts (typically 10pm–3:30am, weekend focus)

Contract Type: Part-time Pay: Min £12 per hour

Purpose of the Role

To provide professional first aid and welfare support to customers and staff within the venue, ensuring a safe, caring, and compliant environment in line with licensing objectives and venue policies.

This role is vital in protecting the health, safety, and wellbeing of guests — particularly those who may become unwell, intoxicated, distressed, or otherwise vulnerable during their visit.

Key Responsibilities

  • Monitor guest welfare throughout the night, identifying anyone who appears unwell, intoxicated, distressed, or vulnerable.

  • Provide first aid treatment and ensure appropriate medical care is delivered or escalated when required.

  • Manage the Welfare Area, ensuring it remains calm, clean, and equipped (first aid kit, water, wipes, tissues, PPE, sick bowls, etc.).

  • Record all incidents accurately in the Intoxication & Welfare Log, noting CCTV references and actions taken.

  • Liaise with door supervisors, bar staff, and management to ensure the safe handling and ejection (if appropriate) of guests.

  • Coordinate with ambulance, police, or Safe Space teams when necessary and assist in handover of care.

  • Support vulnerable individuals under the "Ask for Angela" or safeguarding procedures.

  • Maintain confidentiality and treat all guests with dignity and respect.

  • Attend regular training sessions on first aid, safeguarding, vulnerability awareness, and intoxication management.

  • Assist with crowd safety during busy periods and help maintain calm during incidents.

Skills & Experience

Essential:

  • Valid First Aid at Work qualification (or higher).

  • Excellent communication and interpersonal skills.

  • Ability to remain calm, confident, and empathetic under pressure.

  • Understanding of customer care, safeguarding, and confidentiality.

  • Reliable, punctual, and professional appearance.

Desirable:

  • Previous experience in nightlife, festivals, events, or hospitality venues.

  • Training in Mental Health First Aid or Vulnerability Awareness.

  • Familiarity with Ask for Angela, Licensing Objectives, or Best Bar None standards.

  • Background in security, emergency services, or health & social care

Personal Attributes

  • Calm and reassuring under pressure

  • Compassionate, approachable, and discreet

  • Strong situational awareness

  • Team player with a proactive attitude

  • Emotionally intelligent and resilient

Benefits

  • Opportunity to work in one of Southampton's leading late-night venues

  • Accredited first aid refresher training provided

  • Staff welfare and support programme

  • Complimentary soft drinks shift

  • Progression opportunities within venue operations or compliance management

To Apply

Send your CV and a short cover note outlining your first aid experience and availability to:

Other info

Shift pattern: 1–2 welfare staff on-site during high-volume nights

Reporting: Duty Manager Uniform: Venue-branded polo or high-vis

Log responsibilities: Maintain incident and welfare log, report to management after shift

Job Type: Part-time

Pay: £12.00-£12.21 per hour

Work Location: In person

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