Insurance Advisor

**Insurance Adviser: Home Insurance (Buildings & Contents)**

The role comes with a basic salary of £20,600 per annum + bonus (OTE £26,000).

**Cores Duties - Summary**:

- Advise clients regarding their Home Insurance needs (e.g. Building & Contents and also cover for Landlords).
- Source the most appropriate cover and carry out tailored quotations for customers based on their circumstances and requirements.
- Your research may involve liaising with Underwriters regarding factors that could have an impact on policies.
- Produce accurate policy and customer documentation at the point of sale to comply with the companies’ regulatory framework.
- Provide the highest levels of customer service and advice to produce and retain business.
- The role is telephone-based servicing clients across the UK. This is NOT a ‘Call Centre’ role, but you do need desire to carry out outbound contact.
- It’s worth noting that our Home Insurance Advisers aren’t caught up in loads of admin. Once you’ve protected your client, you’ll have Client Support colleagues to take care of the next steps, leaving you to get on with your role.

It’s important to always have a high regard for compliance within a FCA regulated business and adhering to all legislation and regulatory guidelines.

**Skills and Experience - Essential**:

- Previous experience in an insurance setting.
- Excellent Communication skills, both written and verbal.

**Competencies**:

- Excellent written and verbal communication skills, able to demonstrate an outstanding telephone manner.
- Strong commitment to delivering exceptional customer service.
- A proven track record in working efficiently with attention to detail and adherence to process.
- Demonstrates reliability, transparency and honesty.
- Excellent time management skills, able to plan your duties within your day.
- Excellent organizational skills and capable of multi-tasking to tight deadlines.
- Co-operates well with others, adapting to a team ethos, always showing team spirit.
- Demonstrates problem solving attributes when required.

**Working Hours**:

- 37.5 hrs per week on a flexible basis (No weekends)
- Normal business hours are: Monday - Friday, 9:30am-6:00pm.
- One day each week will vary from this, working 11:30am-8:00pm.
- Hybrid working option (working 2 days at home and 3 days in the office) can be made available to those wishing to do it, after probation period.

**Pay and Benefits**:

- £20,600 basic salary per annum + bonus (OTE £26,000).
- Uncapped Commissions - the more policies you arrange, the more commission you will earn.
- 28 Days Holiday plus Extra Annual Leave as a Loyalty Day for each year of service (capped at +7).
- Additional Annual Leave day on your Birthday.
- Option to sell/buy additional Annual Leave.
- Free access to a range of benefits under the company’s Health Cash Plan which can be used across a range of areas including: optical, dental, complementary therapies and counselling.
- Free on-site gym with 24 hour access.
- Free on-site parking.
- Free daily shuttle bus transfer from Cardiff Central Station to the office.
- Option to take partial Annual Leave (as opposed to only Half or Full Days).
- State of the art office space, with a fun and lively atmosphere.
- Annual Awards Ceremony to recognise achievements and excellence from our employees.
- Staff Events throughout the year inc. a Social Calendar.
- All-expenses-paid Christmas Party.
- Free hire of Brompton Bikes to use to and from the office.

**About Us**:
Vita provide independent expert advice to the people of the UK, helping to protect the things that matter most in life, such as their home, belongings, family, and their income; achieved by arranging Buildings & Contents Insurance, Life Insurance, Critical Illness Cover and Income Protection solutions.

Since 2010, we’ve arranged over £1 billion of cover for our customers with the top insurers in the country, including Legal & General, Aviva, Zurich, AEGON, LV=, AIG Life plus many more.

Our customers are at the heart of everything we do and we pride ourselves on being a pleasure to do business with. Why not view our Feefo page to read what our customers are saying about us?

**Job Types**: Full-time, Permanent

**Salary**: From £20,600.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

COVID-19 considerations:
To keep staff as safe as possible we have taken all necessary measures by way of sanitizing, separation by perspex screens and one way systems in the office. The nature of this role is that it requires the individual to work from the office.

**Experience**:

- Customer service: 2 years (preferred)
- Sales: 2 years (preferred)
- Telephony: 1 year (preferred)

Work Location: In perso