Customer Service

**Overview**

We’re a global business that covers 90 countries and boasts a fleet of more than 1.7 million vehicles. For our 100,000 colleagues, this means going the extra mile to keep everything running smoothly every day. Something you might not know is that we’re afamily-run business, meaning people are at the heart of how we think and what we do. As a part of that people-focused approach, we’re also doing more for diversity, which is why we’re proud to say that we’ve been awarded Top Employer for Women 16 years ina row

We have an exciting opportunity for a **Repair Operations Representative/Senior Representative**to work within in the newly created Repair Operations Team as part of ARMS® Business Services (ABS).

The VR Team deliver World Class vehicle repair solutions for the Enterprise fleet and our Customers that ensure vehicles are repaired and maintained with the right safety, speed and spend whilst exceeding customer service expectations by having an unwaveringcommitment to our employees, a focus on operational excellence and by leveraging our global innovation and expertise.

**Responsibilities**
- Daily management of booking in and mobile estimate dates to reduce third party intervention and drive down leakage.
- Ownership of our RTA recovery partner processes and management of all vehicles in storage to minimise days in storage
- Being a key point of contact for the non-network repairer process to ensure maximum conversion into our approved network.
- Form close links with the in-house teams to ensure our key repair customers are receiving everything they need from our repair process
- Be a centralised point of contact for Enterprise teams into our repair operations and supply chain
- Supplying documents to internal departments and our customers were required
- Producing MI to our repair customers
- Overseeing all repair supply chain complaints

**Qualifications**

We are looking for a talented individual to join our Vehicle Repair Team, if you are enthusiastic about great customer service and are looking for an exciting new opportunity within administration, or a pro with previous experience in the vehicle repairindustry looking to further your career then look no further
- Strong ability to multi-task and prioritise within a fast-changing environment.
- Team player but still be able to work autonomously and who is able to work closely with various stakeholders both inside out outside of Enterprise.
- Strong IT skills especially with Excel to enable accurate reporting is produced
- Strong verbal and written communication skills.
- Self-motivated and possessing a positive attitude.
- Excellent customer service attitude and skills
- The ability to problem solve and provide realistic solutions
- Personify the Founding Values of Enterprise Rent-A-Car

**Key (minimum) requirements - Personal**
- Must be able to provide a suitable home-office environment which is free from noise and any distractions.
- Must have a suitable alternative location from which to work in the event of an outage

**Key (minimum) requirements - Technical**
- A Windows Desktop / Laptop PC
- 2 GHz processor
- 80 GB Hard Drive with 12 GB free space
- Windows 10 or above
- Internet Explorer 11.0 Internet Browser or higher
- Current Anti-Virus / Spyware protection software must be installed at all times
- Internet access provided by a cable or DSL provider
- Router must be VOIP compatible
- **Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)**

PLEASE BE ADVISED THAT THIS WORK-FROM-HOME OPPORTUNITY REQUIRES SUCCESSFUL APPLICANTS TO UTILISE THEIR OWN HARDWARE / SOFTWARE AND ADHERENCE TO THE ABOVE CRITERIA IS ESSENTIAL

**Additional Information**

Please do let us know about any accommodations you may need to participate in the recruitment process.
- **Hours**: Monday to Friday 8am to 5pm
- **Salary**: £20,000 per annum

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