Emergency Housing Support Worker

2 weeks ago

Bristol, United Kingdom 4Social Work and Public Sector Staffing Full time

ADVERT REF: BSRIVJAMAIC

4Recruitment Services are seeking a Emergency Housing Support Worker to assist our client based in Swindon.

The client offers emergency accommodation and support for adults who are homeless or at risk of homelessness. The service is to provide housing support to people with complex needs (including mental health, or drug or alcohol dependency issues) to give them the skills needed to move towards living independently.

The Support Worker will provide 1-2-1 support, complete reviews of risk assessment and support plans.

The post holder will be required to work approx. 37.5 per week on a 3 week rolling rota that includes 1 weekend in 3.

**DUTIES AND RESPONSIBILITIES INCLUDE**:

- Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let.
- Knowledge of ‘best practice’ in both crisis intervention and planned support working.
- Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.
- Ensuring clients have access to relevant external support services.
- Working with clients to agree and set goals and actions.
- Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
- Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible
- Maintaining accurate and timely records of all activities including the maintenance of a support planning database.
- Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims.
- Report repairs and maintenance needs on behalf of the client following agreed procedures.
- Promote and encourage a high level of client involvement, consultation and communication.

**ESSENTIAL REQUIREMENTS INCLUDE**:

- Experience in writing risk assessments and support plans
- Knowledge of the benefit system and resettlement options for the clients customer group.
- Experience of housing management and/or social care environment.
- Ability to resolve the conflict, complaint and being proactive.
- Computer skills upper intermediate is necessary. Spreadsheets, PowerPoint, Access, Microsoft word are essential
- The role will need more than admin skills as role holder will have daily contact with residents that have complex needs
- Good communications skills are highly required as the role will also involve working as a part of bigger team as well as external agencies.
- Enhanced DBS Check

**What we offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

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